Regional Program Executive - Program Management - Freight Forwarding Industry / East [SAS]

WECRUIT PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A logistics firm in Singapore seeks candidates with any freight forwarding experience who are eager to learn new skills. Responsibilities include monitoring compliance with quality standards, managing stakeholder expectations, and preparing various reports. The role involves conducting training for staff and supporting operational issues. Candidates should be adaptable and ready to embrace challenges. Only shortlisted applicants will be contacted, and confidentiality is assured.

Qualifications

• Experience in freight forwarding or similar fields is preferred.
• Willingness to learn new skills and adapt to changing requirements.

Responsibilities

• Monitor compliance with quality standards and regulatory requirements.
• Manage stakeholder expectations and project timelines.
• Conduct training for operational staff on new requirements.

Job description

Responsibilities

• Monitor compliance with national and international quality standards and regulatory requirements.
• Participate in quality-related activities, including audits, qualification programmes, and claims management.
• Represent operations in engagements with both internal and external stakeholders.
• Manage stakeholder expectations and ensure projects are completed within agreed timelines.
• Develop, review, and maintain Standard Operating Procedures (SOPs) and process flowcharts at a regional level.
• Conduct internal and external training for operational staff, including training on new customer requirements.
• Coordinate with the IT team on system enhancements, integrations, and project testing.
• Provide support for daily operational issues and continuous improvement initiatives in collaboration with the Operations Manager.
• Align operational processes with internal teams and external partners to ensure consistency and efficiency.
• Prepare and support daily, weekly, monthly, and KPI reports for customers.
• Respond promptly to customer requests and act as a central point of communication between internal teams and external clients (Control Tower function).
• Maintain strong customer relationships and support ad‑hoc quotations when required.
• Travel overseas as required.
• Perform other ad‑hoc duties as assigned by Management.

Open to candidates with ANY freight forwarding experience, as long as willing to learn and pick up new skills

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

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