Regional Operations Leader — KPI & Process Optimizer

Shopee; Singapore; Sur place; SGD 60 000 - 90 000; Plein temps

Résumé du poste

Shopee's Operations team seeks a proactive leader to monitor KPIs, analyze performance and guide frontline staff across regions. You will identify issues, report to Management and implement efficient workarounds to improve operations from order to delivery.

Responsibilities include process optimization, ad-hoc projects, and cross-functional collaboration with Customer Service, Logistics, and Fraud teams. A Bachelor's degree plus 2+ years of team experience with strong analytical, communication

Qualifications

• Bachelor’s degree in business administration, operations management or logistics management (plus).
• Experience in team management is required.
• Strong analytical thinking and problem-solving with clear communication.

Responsabilités

• Monitor the team's activity and manage key performance indicators.
• Identify problems and propose solutions for reporting to management.
• Provide guidance and workaround for frontline teams.
• Optimize processes to reduce time and increase efficiency.
• Manage ad-hoc projects or special assignments as needed.

Connaissances

Team management

Initiative

Business sense

Analytical skills

Interpersonal skills

Communication

Adaptability

Result orientation

Cross-functional collaboration

Pressure handling

English proficiency

Formation

Bachelor's degree in business administration, operations management, logistics management

Description du poste

Shopee's Operations team seeks a proactive leader to monitor KPIs, analyze performance and guide frontline staff across regions. You will identify issues, report to Management and implement efficient workarounds to improve operations from order to delivery.

Responsibilities include process optimization, ad-hoc projects, and cross-functional collaboration with Customer Service, Logistics, and Fraud teams. A Bachelor's degree plus 2+ years of team experience with strong analytical, communication