Regional Operations Control Tower Leader

WECRUIT PTE. LTD.; Singapore; Vor Ort; SGD 60.000 - 90.000; Vollzeit

Zusammenfassung

WECRUIT PTE. LTD. is seeking an experienced operations professional in Singapore to act as a Control Tower for freight forwarding operations. You will bridge internal teams and external stakeholders, manage SOPs, support IT integration, and drive client satisfaction.

The role emphasizes stakeholder management, process improvement, and training across regional operations with travel as needed. Office-based in the East Region.

Qualifikationen

• Experience in freight forwarding, Air/Sea logistics.
• Ability to manage stakeholder expectations and communication.
• Willingness to travel overseas if required.

Aufgaben

• Act as a Control Tower for communication between internal and external customers.
• Represent operations to internal and external stakeholders.
• Manage stakeholder expectations and ensure timely completion of project deadlines.
• Attend to customer requests and maintain good client relationships.
• Support daily/weekly/monthly KPI reporting for the customer.
• Assist with ad-hoc quotations as needed.
• Create and maintain SOPs; align processes regionally.
• Coordinate IT system integration and testing for projects.

Kenntnisse

Freight forwarding

Logistics

Stakeholder management

Jobbeschreibung

WECRUIT PTE. LTD. is seeking an experienced operations professional in Singapore to act as a Control Tower for freight forwarding operations. You will bridge internal teams and external stakeholders, manage SOPs, support IT integration, and drive client satisfaction.

The role emphasizes stakeholder management, process improvement, and training across regional operations with travel as needed. Office-based in the East Region.