Regional Luxury Experience Concierge Lead

FOUR SEASONS HOTELS AND RESORTS ASIA PACIFIC PTE LTD; Singapore; In loco; SGD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

Four Seasons Hotels and Resorts Asia Pacific is seeking a hands-on Manager, Experience Concierge to curate and elevate luxury guest experiences across the region. The role combines on-the-ground leadership, strategic partnerships, and operational excellence to deliver seamless, differentiated journeys for Four Seasons guests.

You will spend significant on-the-ground time at regional properties, build regional partner networks, and drive SOPs to uphold exceptional service standards.

Competenze

• 7+ years in luxury hospitality (concierge, guest experience/relations, journey planning, or DMC leadership).
• Extensive knowledge of curating destination experiences and travel logistics in the Asia Pacific region (Thailand & Japan focus).
• Proven track record as single point of contact across multi-stakeholder journeys, coordinating cross-property logistics.

Mansioni

• Lead regional experience development and fieldwork across properties and destinations.
• Develop regional intelligence database to support personalized guest journeys.
• Collaborate with partners to build a premium exclusive experience network.

Conoscenze

Guest experience leadership

cross-property itinerary planning

Vendor negotiation

Stakeholder management

Data-driven decision making

Strumenti

Salesforce

Alice

GoCon

KEY platform

Descrizione del lavoro

Four Seasons Hotels and Resorts Asia Pacific is seeking a hands-on Manager, Experience Concierge to curate and elevate luxury guest experiences across the region. The role combines on-the-ground leadership, strategic partnerships, and operational excellence to deliver seamless, differentiated journeys for Four Seasons guests.

You will spend significant on-the-ground time at regional properties, build regional partner networks, and drive SOPs to uphold exceptional service standards.