Digital Services Project Specialist

UP TECHNOLOGIES INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

UP Technologies International PTE. LTD. is seeking a Digital Services Project Specialist in Singapore.

You will support end-to-end digital solution delivery, coordinate platform operations, and engage cross-functional stakeholders to ensure seamless project execution and service excellence. Responsibilities include planning projects, coordinating onboarding and asset management, and producing documentation and KPIs for transparency.

Qualifications

• Diploma or Bachelor's degree in IT, CS, analytics, digital media, or related field.
• 1–2 years in digital project coordination, IT support, or platform operations; fresh grads with relevant internship welcome.
• Exposure to cloud services, Web/Mobile apps, CMS tools, and Jira/Confluence/Trello/Asana is preferred.

Responsibilities

• Plan, schedule, and execute digital services projects from concept to completion.
• Coordinate daily digital platform operations including onboarding and asset management.
• Engage with internal teams and external partners to gather requirements and provide progress updates.
• Prepare project documentation, workflows, and KPIs for transparency and knowledge sharing.
• Support QA and UAT to ensure features and integrations meet standards before launch.
• Monitor analytics and metrics to identify bottlenecks and optimize performance.

Skills

Digital project coordination

IT support

Platform operations

Education

Diploma or Bachelor’s degree

Tools

Jira

Confluence

Trello

Asana

Job description

Company Overview

UP Technologies International, established in Singapore in 2016, drives digital transformation through its GOH CARES® brand, offering advanced IT infrastructure, managed support, and security solutions to empower businesses across ASEAN and global markets.

Job Summary

As a Digital Services Project Specialist, you will support end-to-end digital solution delivery, coordinate daily platform operations, and engage cross-functional stakeholders to ensure seamless project execution, operational continuity, and service excellence.

Key Responsibilities

• Project Planning & Execution: Assist in planning, scheduling, and executing digital services projects from concept to completion to ensure on-time and within-scope delivery.
• Digital Platform Operations: Coordinate daily digital platform operations, including user onboarding, digital asset management, and service troubleshooting to maintain high operational availability.
• Stakeholder & Vendor Coordination: Communicate actively with internal technical teams and external partners to gather functional requirements, align project priorities, and provide timely progress updates.
• Documentation & Governance: Prepare and maintain comprehensive project documentation, workflows, user guidelines, and key performance metrics to foster process transparency and internal knowledge sharing.
• Quality Assurance & UAT: Support Quality Assurance (QA) and User Acceptance Testing (UAT) activities to verify that digital features, system integrations, and platforms meet functional standards prior to launch.
• Service Analytics & Optimization: Monitor user feedback, platform analytics, and operational metrics to identify performance bottlenecks and propose actionable optimization strategies.

Requirements & Qualifications

• Education: Diploma or Bachelor’s Degree in Information Technology, Computer Science, Business Analytics, Digital Media, or a related discipline.
• Experience: Minimum 1–2 years of experience in digital project coordination, IT support, or platform operations. Fresh graduates with relevant project/internship experience are welcome to apply.
• Technical Familiarity: Practical exposure to cloud services, Web/Mobile App environments, CMS tools, and collaborative project software (e.g., Jira, Confluence, Trello, Asana).

Core Competencies

• Strong organizational, task-prioritization, and multi-tasking skills with sharp attention to detail.
• Solid written and verbal communication skills to collaborate effectively with cross-functional and multicultural teams.
• Basic analytical capabilities to interpret platform service metrics and operational data.
• Fast learner with high adaptability to thrive in a fast-paced technology environment.