Regional Customer Service Engineer (Tuas)

Murata Electronics Singapore (Pte.) Ltd.; Singapore; On-site; SGD 55,000 - 90,000; Full time

Job summary

Murata Electronics Singapore (Pte.) Ltd. is seeking a Quality Assurance professional to support Tuas operations. You will act as the main QA liaison for customers and internal partners, manage complaints, 8D reports, CAPAs, and oversee returns and failed samples with proper testing and documentation.

The role includes conducting customer audits, site visits, and qualification activities, plus monitoring quality KPIs and implementing improvement actions across QA processes.

Qualifications

• Bachelor’s degree in electronics/electrical/mechanical/quality engineering or equivalent.
• Good interpersonal and communication skills are required.
• Proficiency in English and Chinese to support communication with customers and partners.
• Customer and audit handling ability and scientific problem solving.

Responsibilities

• Serve as the primary quality contact for assigned customers and partners, including those based in China.
• Receive, assess and address customer complaints; lead 8D and CAPA processes and closures.
• Handle customer returns, failed samples, and disposition with proper testing and analysis.
• Prepare and conduct customer audits, site visits, and product qualification activities.
• Monitor and report customer quality metrics; drive improvement actions and update related plans.

Skills

Electronics

Electrical

Mechanical

Quality Engineering

QA/QC

Communication

Problem solving

Education

Bachelor's degree in Electronics/ Electrical/ Mechanical/ Computer/ Industrial/ Quality Engineering

Diploma with QA/QC, manufacturing or engineering experience

Job description

JOB DESCRIPTION

Department: Quality Assurance

Report to: Section Head of Regional Customer Service (RCS)

Functional Relationships with: Equipment Engineering, Yield Engineering, Production, Product Design, Procurement, Production Planning, Customers and Related Business Partners, including those based in China.

POSITION PROFILE

Based in: Singapore

Job site: Tuas

Successful candidate will: Support the RCS (QA) Team in maintaining and improving quality assurance activities for Tuas operations.

KEY DUTIES & RESPONSIBILITIES

Communication and Quality Interface with Customers and Related Business Partner

• Serve as the primary quality contact for assigned customers and related business partners, including those based in China. Manage quality enquiries, technical discussions, escalation updates, investigation reports and other customer-quality communications in a timely and professional manner.

Customer Complaint, Customer 8D and Final Closure Ownership

• Receive and assess customer complaints, initiate containment and risk assessment, lead root-cause investigations, prepare 8D and CAPA reports, verify corrective-action effectiveness, and follow up with customers until acceptance and formal closure.

Customer Return and Failed-Sample Control

• Receive, identify, quarantine, trace and document returned cells, modules, battery packs and failed samples. Arrange approved testing, failure analysis and disposition in compliance with product safety, handling, storage and transportation procedures.

Customer Audit, Qualification and Change-Control Support

• Prepare and conduct customer audits, site visits, product qualification and requalification activities. Prepare supporting evidence, close audit findings, assess customer impact from product or process changes, and obtain required customer notification or approval before implementation

Customer Quality Performance Monitoring and Improvement

• Compile, analyse and report customer-quality indicators, including complaints, PPM/DPPM, return rates, repeat failures, response timelines, 8D status, cost of poor quality and customer scorecard results. Implement assigned improvement actions and update relevant FMEA, control plans, inspection methods and procedures.

ABILITY/COMPETENCY REQUIRED:

• Bachelor's degree in Electronics, Electrical, Mechanical, Computer, Industrial, Quality Engineering or equivalent. Diploma holders with relevant QA/QC, manufacturing or engineering experience may be considered.

• Positive attitude, good inter-personal and communication skills are compulsory.

• Proficiency in English and Chinese is required to support effective communication with assigned customers and related business partners, including those based in China.

• Customer and audit handling ability.

• Scientific problem-solving competency.

• Technical and analytical capability