Regional Business Operations Executive [EL]

WECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

WECRUIT PTE. LTD. in Singapore seeks a proactive professional to support regional customer account management and daily operations. You will maintain regular communication with customers and regional stakeholders to meet service expectations and monitor KPIs.

In this role you will coordinate onboarding and implementation projects, assist with business reviews and QBRs, share performance updates, and promote best practices across regional teams to drive service improvements.

Responsibilities

• Support regional customer account management and daily operational activities.
• Maintain regular communication with customers and regional stakeholders to ensure service expectations are met.
• Monitor customer KPIs and coordinate initiatives to improve service performance.
• Analyse customer requirements and operational processes to identify improvement opportunities.
• Support business reviews, prepare QBR presentations, and provide performance updates.
• Coordinate customer onboarding and implementation projects with relevant teams.
• Monitor regional market developments and communicate potential risks with recommended action plans.
• Promote best practices and consistent operating procedures across regional teams.
• Support business growth through effective stakeholder engagement and operational improvements.
• Perform ad-hoc duties as assigned.

Job description

• Support regional customer account management and daily operational activities.
• Maintain regular communication with customers and regional stakeholders to ensure service expectations are met.
• Monitor customer KPIs and coordinate initiatives to improve service performance.
• Analyse customer requirements and operational processes to identify improvement opportunities.
• Support business reviews, prepare QBR presentations, and provide performance updates.
• Coordinate customer onboarding and implementation projects with relevant teams.
• Monitor regional market developments and communicate potential risks with recommended action plans.
• Promote best practices and consistent operating procedures across regional teams.
• Support business growth through effective stakeholder engagement and operational improvements.
• Perform ad-hoc duties as assigned.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

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