Regional Business Operations Executive (Freight Forwarding / East) [EL]

WECRUIT PTE. LTD.; Singapore; Sur place; SGD 90 000 - 120 000; Plein temps

Résumé du poste

WECRUIT PTE. LTD. in Singapore seeks a Regional Operations Coordinator to drive customer operations, performance improvement and process standardization across APAC. You will connect customers, country teams and regional stakeholders to enable smooth delivery and measurable outcomes.

The role focuses on cross-country alignment, data-driven improvements, forecasting support and proactive risk mitigation, ensuring consistent service quality and scalable growth across the region.

Description du poste

General Description

Responsible for coordinating regional customer operations, performance improvement and business process initiatives across APAC. The role acts as a key link between customers, country teams and regional stakeholders, supporting operational delivery, performance management, process improvement and implementation activities to achieve sustainable business outcomes.

Key Roles & Responsibilities

Regional Coordination & Stakeholder Management

• Establish and maintain effective working relationships with customers, country teams, regional functions and other key stakeholders.
• Coordinate cross-country activities to ensure consistent execution of operational and customer management initiatives.
• Facilitate communication and knowledge sharing across regional teams and promote the adoption of successful practices.
• Support team productivity through process optimization, automation and continuous improvement initiatives.

Customer & Business Performance

• Support the management of assigned customer operations, including execution planning, utilization monitoring, communications and knowledge management.
• Participate in customer business reviews and performance discussions, providing relevant operational insights and recommendations.
• Monitor KPIs and agreed improvement targets and coordinate follow-up actions to address performance gaps.
• Identify opportunities to improve service performance, operational efficiency and customer experience.
• Support the resolution of complex operational issues by coordinating with relevant stakeholders and driving agreed actions towards completion.
• Work closely with internal and external stakeholders to support customer development, retention and business growth.
• Support forecasting and resource planning activities, particularly for anticipated peak periods.

Process, Data & Implementation

• Review, analyse and document existing processes and future requirements as part of regional process standardization initiatives.
• Support the development of standardized workflows, operating procedures and process improvements across APAC.
• Identify opportunities to improve data quality, data flows and operational reporting.
• Assist in the preparation of QBR presentations, management reports and customer performance materials.
• Coordinate with implementation teams on project activities to facilitate smooth onboarding and transition.
• Monitor relevant APAC market developments and proactively communicate potential risks, opportunities and mitigation actions.
• Perform other related duties and projects as assigned.

Wecruit Pte Ltd
EA License No: 20C0270