Regional Account Manager, Consumer & Retail, Asia Pacific Region

CEVA ASIA PACIFIC HOLDINGS COMPANY PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

CEVA Asia Pacific Holdings Company Pte. Ltd. seeks a seasoned operations professional to own the regional commercial relationship with strategic customers across Air, Ocean, Contract Logistics, and Ground & Rail.

You will serve as the primary interface between customer regional management and CEVA operations, product, tender, and management teams, driving KPI performance and continuous improvement across multiple product lines.

Qualifications

• Bachelor degree or level of working/thinking.
• Education in transport & logistics.
• 10 years in operations Air or Ocean.
• Experienced in customer meetings.
• Familiar with Continuous improvement methodology and analytic and visualisation tools.
• Ground & Rail experience.
• Contract Logistics experience.
• Customs clearance knowledge.
• Analytical skills; Knowledge of supply chain logistics.
• Knowledge of global & local SOPs and regulatory rules.
• Ability to lead process reviews and facilitate user training.

Responsibilities

• Manage the globally agreed business scope between CEVA and customer operationally across Air, Ocean, Contract Logistics, Ground & Rail.
• Support global strategic reviews of account strategy, account plan and development with GKAM and regional support.
• Monitor KPIs for accounts to ensure service and satisfaction; work with teams on improvements.
• Monitor regional DSO and cash flow for nominated accounts.
• Conduct QBRs with National KAM teams in key countries.
• Identify opportunities early and inform internal stakeholders for resource planning.
• Maintain CRM with all opportunities and stakeholder timelines.
• Provide visibility to CEVA management on important stakeholders and deadlines.
• Collaborate with Product to develop new solutions for the industry.
• Maintain alignment with OKAM and TKAM to protect profitability.

Skills

Stakeholder management

Client meetings

Analytical skills

Education

Bachelor degree or equivalent

Education in transport & logistics

Job description

YOUR ROLE

Contribute business growth throughownership of CEVA commercial relationship regionally with strategic customersacross Air, Ocean, Contract Logistics, and Ground & Rail.

• Provide vital interface link between customer regional management team and CEVA internal operations,product, tender, and management.
• Provide primary point ofescalation for customers across the Asia Pacific region, build relationship,and solve issues as quickly as possible with the support of the operationsteams at country and regional level.
• Deliver performance against NetRevenue targets for the assigned accounts.
• Act as CEVA brand ambassadorwithin the industry

WHAT ARE YOU GOING TO DO?

• Manage the globally agreedbusiness scope between CEVA and customer operationally across the CEVA productsAir, Ocean, Contract Logistics, Ground & Rail.
• Support global strategicreviews of account strategy, account plan and development by working closelywith GKAM and regional support growth across different products and countries.
• Monitor agreed KPI’s forspecific accounts to ensure service compliance & customer satisfaction.Work with customers and CEVA internal teams on Continuous Improvement Plans.
• Monitor Regional DSO of thecustomer receivables and take necessary actions to ensure sustainable cash flowsituation on the nominated accounts.
• Conduct QBR’s for nominatedcustomers together with the National KAM teams in the key countries.
• Ensure opportunities areidentified early to inform internal stakeholders in advance for proper resourceplanning increasing our chances of success.
• Ensure CRM system is properlyalways maintained with all opportunities.
• Provide visibility to CEVAmanagement on all the important stakeholders, escalations, and deadlines wheretheir support is required.
• Work with Product on developingnew solutions customized for the industry and offering competitive advantageagainst competitors.
• Maintain a high level ofcommunication and alignment with the OKAM and TKAM assigned on the account toprotect profitability and boost efficiency in customer service.

WHAT ARE WE LOOKING FOR?

Education & Qualifications

• Bachelor degree or level ofworking/thinking;
• Education in transport &logistics;

Experience

• 10 years in operations Air orOcean;
• Experienced in customermeetings;
• Familiar with Continuousimprovement methodology and analytic and visualisation tools
• Ground & Rail
• Contract Logistics
• Customs clearance
• Analytical skills;
• Knowledge of supply chainlogistics;
• Strong understanding of allglobal & local applications and SOPs/guidelines as well as regulatory &compliance rules.
• Ability to lead process reviews& facilitate user training.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward andrecognition, we want our employees to grow, develop and be part of our journey.There’s no doubt that you will be compensated for your hard work and commitments.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we shareplenty of career opportunities for you to thrive within CEVA. Join CEVA for achallenging career.