Real-Time Crisis Escalation Lead

SALT TALENT SEARCH PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

SALT TALENT SEARCH PTE. LTD. is seeking an Escalation Enforcement Specialist in Singapore for a 12-month renewable contract. This role involves responding to real-time crises, investigating emerging risks, and enhancing community safety through proactive measures.

Candidates must have 5+ years of operations experience, strong analytical skills, and the ability to work under pressure. Key responsibilities include reviewing escalations, enforcing community standards, and collaborating with various stakeholders.

Qualifications

• 5+ years of operations experience in Escalations Management or similar roles.
• Experience with strategic thinking and transforming operations.
• Strong communication skills across functional boundaries.

Responsibilities

• Review and investigate high-priority escalations across applications.
• Address sensitive content and ads issues.
• Interpret and enforce the terms of service.
• Adapt to changing requirements and prioritize requests.
• Propose creative solutions in high-pressure escalations.

Skills

Escalations Management

Risk Management

Analytical tools (Excel/SQL)

Communication

Problem-solving

Job description

SALT TALENT SEARCH PTE. LTD. is seeking an Escalation Enforcement Specialist in Singapore for a 12-month renewable contract. This role involves responding to real-time crises, investigating emerging risks, and enhancing community safety through proactive measures.

Candidates must have 5+ years of operations experience, strong analytical skills, and the ability to work under pressure. Key responsibilities include reviewing escalations, enforcing community standards, and collaborating with various stakeholders.