Quality Technician: RMA & Rework Specialist

UMS PTE. LTD.; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

UMS PTE. LTD. is seeking a Quality Technician in Singapore to support quality operations through DMR/RMA processing, inspection, and documentation.

The role includes rework coordination, containment, and contributing to corrective actions to ensure compliance with customer and company requirements. You will handle DMR/RMA verification, inspection, and documentation, take photos of non-conforming parts, maintain quality records, and assist in failure analysis and customer investigations.

Qualifications

• Diploma or Certificate in Quality Management, Engineering, Manufacturing, or a related field.
• Technical or vocational qualifications are an advantage.
• 1-2 years of experience in Quality Control (QC) or Quality Assurance (QA) is preferred.
• Experience in manufacturing or production environments is an advantage.
• Familiarity with quality inspection and testing procedures.

Responsibilities

• Perform DMR/ RMA/ Refurbishment box opening and verify returned or rejected parts against supporting documentation.
• Conduct DMR/RMA verification, inspection, and documentation including taking photos of non-conforming parts.
• Maintain quality records, inspection reports, and supporting documentation.
• Recommend non-conforming parts for rework and coordinate the issuance of job travellers to support rework activities.
• Follow up and coordinate on rework job travellers to ensure rework activities are initiated and completed in a timely manner.
• Ensure proper identification, segregation, and control of non-conforming parts and rework activities.
• Perform purge and screening activities on Finished Goods (FG) and Work-in-Progress (WIP) inventory for parts affected by quality issues.
• Coordinate with Production and Stores personnel to conduct screening activities in support of quality containment efforts.
• Assist QA and QC in preparing parts for failure analysis and investigation.
• Assist in customer complaint investigations and follow-up activities.
• Prepare quality reports, defect summaries, and data for monthly review
• Ensure compliance with company quality procedures, work instructions, and safety requirements.

Skills

QC/QA experience

Quality inspection procedures

Manufacturing environment experience

Education

Diploma/Certificate in QM/Engineering

Job description

UMS PTE. LTD. is seeking a Quality Technician in Singapore to support quality operations through DMR/RMA processing, inspection, and documentation.

The role includes rework coordination, containment, and contributing to corrective actions to ensure compliance with customer and company requirements. You will handle DMR/RMA verification, inspection, and documentation, take photos of non-conforming parts, maintain quality records, and assist in failure analysis and customer investigations.