Quality, Risk & Training Lead - Drive Excellence

aber care pte. ltd.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Abercare.sg seeks a Quality Governance Lead to oversee quality, governance, risk and training across all service lines in Singapore. You will develop and maintain policies, SOPs and quality standards, manage the risk register, plan audits, investigate issues, and report to senior management.

You will design onboarding and ongoing training curricula, maintain records, assess training effectiveness, and work with department heads to close capability gaps to ensure service excellence.

Qualifications

• Diploma or degree in any discipline
• Minimum 5 years of relevant experience
• Ability to work independently and with others while handling multiple tasks
• Weekdays 9am–6pm schedule

Responsibilities

• Lead quality governance, risk and training across all service lines
• Develop and maintain SOPs/policies and quality standards
• Maintain risk register and escalate significant risks
• Plan and conduct internal audits and coordinate external/funder audits
• Investigate quality issues and drive process improvements
• Provide regular reports to senior management on quality, compliance, audit and risk
• Develop onboarding and training programmes and maintain curriculum
• Maintain training records to support competency reporting
• Evaluate training effectiveness and implement improvements
• Identify capability gaps with heads of department and design targeted interventions
• Promote a culture of quality, accountability and service excellence

Skills

Quality governance

Audit & compliance

Training delivery

Report writing

Time management

Education

Diploma/Degree in any discipline

Job description

Abercare.sg seeks a Quality Governance Lead to oversee quality, governance, risk and training across all service lines in Singapore. You will develop and maintain policies, SOPs and quality standards, manage the risk register, plan audits, investigate issues, and report to senior management.

You will design onboarding and ongoing training curricula, maintain records, assess training effectiveness, and work with department heads to close capability gaps to ensure service excellence.