Quality Engineer: Customer Issues & CAPA Leader

Frencken; Singapore; On-site; SGD 60,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Frencken Mechatronics is seeking a Quality Interface professional to manage customer quality concerns, investigate complaints, and drive CAPA across design, production and supply chain teams. You will lead cross-functional problem-solving, maintain quality documentation, and support customer audits to ensure delivery quality.

The role emphasizes strong communication, root-cause analysis, and collaboration to continually improve product reliability and customer satisfaction in a high-tech

Qualifications

• Experience serving as the main contact for customer quality concerns.
• Ability to communicate product quality issues clearly to customers and internal teams.
• Proven ability to coordinate cross-functional teams to resolve quality problems.

Responsibilities

• Act as the main point of contact for all quality-related concerns from customers.
• Investigate customer complaints and identify root causes using tools like 5 Whys, Fishbone diagrams, or 8D reports.
• Lead and coordinate problem-solving teams to resolve issues.
• Ensure timely and effective implementation of corrective and preventive actions (CAPA).
• Prepare and submit quality documentation (e.g., control plans, FMEAs) as required by the customer.
• Maintain and report on KPIs like customer returns (RMA), PPM, and delivery quality.
• Support or lead customer audits (onsite or remote).
• Work with internal teams such as design, production, supply chain, and QA to resolve issues and improve product quality.
• Monitor and analyze customer satisfaction metrics and scorecards.

Skills

Customer liaison

Root cause analysis

Communication

Cross-functional collaboration

Tools

5 Whys

Fishbone diagram

8D reports

Job description

Frencken Mechatronics is seeking a Quality Interface professional to manage customer quality concerns, investigate complaints, and drive CAPA across design, production and supply chain teams. You will lead cross-functional problem-solving, maintain quality documentation, and support customer audits to ensure delivery quality.

The role emphasizes strong communication, root-cause analysis, and collaboration to continually improve product reliability and customer satisfaction in a high-tech