CX Quality Assurance Specialist

TDCX; Singapore; Presencial; SGD 50 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Attractive remuneration

Comprehensive medical coverage

Flexible working arrangements

Resumo da oferta

A global BPO company is seeking a Quality Manager in Singapore to evaluate employee behavior and customer service performance. The ideal candidate should hold at least a diploma, preferably have 2 years of experience in quality audit and root cause analysis, and possess strong communication skills. This role offers attractive remuneration, comprehensive benefits, and opportunities for growth within an innovative team focused on customer experience solutions.

Qualificações

• Must possess at least an Advanced Diploma or Bachelor's Degree.
• Preferable 2 years of experience in related field.
• Knowledge of Quality terms and methodologies.
• Excellent communication skills in English and the supporting market language.

Responsabilidades

• Evaluate employee behavior and customer service performance.
• Provide feedback to address skills gaps.
• Prepare and analyze quality reports.
• Collaborate to streamline QA processes.
• Develop evaluation programs targeting account objectives.
• Analyze data trends affecting quality.

Conhecimentos

Quality audit

Root cause analysis

Process improvement

Training and development

Customer service

Problem-solving

Formação académica

Advanced/Higher/Graduate Diploma or Bachelor's Degree

Descrição da oferta de emprego

A global BPO company is seeking a Quality Manager in Singapore to evaluate employee behavior and customer service performance. The ideal candidate should hold at least a diploma, preferably have 2 years of experience in quality audit and root cause analysis, and possess strong communication skills. This role offers attractive remuneration, comprehensive benefits, and opportunities for growth within an innovative team focused on customer experience solutions.