Quality Control Technician

Richemont; Singapore; On-site; SGD 25,000 - 40,000; Full time

Job summary

Richemont Singapore is seeking a Quality Control Inspector for watch repairs to uphold the highest technical quality standards and ensure brand specifications are met across all service work.

You will perform comprehensive QC inspections, document and escalate failures, keep accurate records, and contribute to continuous improvement with proactive issue reporting. Training is provided.

Qualifications

• No formal prior experience required; training provided.
• Quality control or watch industry experience is advantageous.
• Excellent attention to detail and visual acuity.
• Ability to work autonomously and as part of a team.
• Proficient in MS Office and basic internet/email; SAP familiarity is a plus.

Responsibilities

• Conduct comprehensive QC inspections on all watch repairs per procedures and brand specs.
• Document QC failures and escalate to Head of Technical Operations.
• Maintain accurate records of all QC failures.
• Identify and report technical issues to support continuous improvement.

Job description

Reporting to the Head of Technical Operations, SEA this role is responsible for upholding the highest technical quality standards in watch repairs, directly contributing to the excellence of sales and after-sales services.

Key Responsibilities

• Conduct comprehensive technical quality control inspections on all watch repairs, ensuring strict adherence to established procedures and brand specifications.
• Document and elevate quality control failures to the Head of Technical Operations for appropriate resolution and further processing.
• Maintain accurate and comprehensive records of all quality control failures.
• Proactively identify and report technical issues, contributing to continuous improvement initiatives and providing constructive feedback to management.

Operational Compliance & Workstation Management

• Adhere strictly to service centre policies regarding authorized repairs, ensuring no unauthorized watches or non-watch products are serviced.
• Ensure the proper disposal or storage of used spare parts, maintaining a clean, organized, and safe workstation.
• Maintain all equipment in optimal working condition to facilitate effective daily operations.

Inventory Support

• Assist with periodic stock counts and inventory management as required.

Requirements

• Good visual acuity and meticulous attention to detail.
• No formal prior experience in a comparable role is mandatory as training will be provided, but prior experience in quality control or the watch industry is highly advantageous.
• Proven ability to work autonomously and demonstrate self-motivation, coupled with strong interpersonal skills and a collaborative team-player mindset.
• Proficiency in standard computer applications (e.g., MS Office Suite, internet browsers, email); familiarity with SAP is a plus.
• Strong collaboration required with both Technical and Admin teams as well strong functional line of reporting with line manager.