Quality Assurance Specialist (Pharmaceutical Logistics)

Kuehne + Nagel (SGMY); Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Kuehne+Nagel Singapore invites a Quality Assurance Specialist to uphold product integrity and regulatory compliance within pharmaceutical logistics. You will conduct inspections, audits and investigations, review SOPs, document control, and collaborate with warehouse teams to drive continuous improvement and risk reduction.

You will analyze quality data, prepare reports, and implement corrective actions aligned with ISO standards and GDP requirements, ensuring safe, compliant and reliable

Qualifications

• Experience in QA/QC or compliance within warehousing, logistics or healthcare.
• Understanding of quality management systems, SOPs and document control.
• Experience conducting inspections, audits and root cause analysis.
• Ability to identify process gaps and implement corrective actions.
• Strong analytical skills and ability to report quality trends clearly.
• Familiarity with ISO standards and quality documentation requirements.

Responsibilities

• Conduct quality inspections, controls and verifications for incoming/outgoing goods.
• Review warehouse SOPs and work instructions for adherence to quality standards.
• Investigate quality issues including complaints and non-conformances using root cause analysis.
• Recommend and implement corrective/preventive actions to address recurring issues.
• Create and manage quality documentation and records per ISO standards.
• Use quality systems to maintain data, monitor performance and support improvements.
• Prepare quality control reports and highlight trends and risks.
• Conduct audits and compliance checks for regulatory, safety and quality requirements.
• Support hazardous materials management and emergency procedures compliance.
• Train warehouse staff on quality processes and regulatory requirements.
• Collaborate with operations, customers and stakeholders to resolve quality issues.

Skills

Quality inspections

Root cause analysis

Audit & compliance

SOPs & document control

Data analysis

Stakeholder communication

Tools

Quality management software

Job description

Quality Assurance Specialist (Pharmaceutical Logistics)

Kuehne+Nagel is a global leader in logistics, specialising in innovative supply chain solutions.

At Kuehne+Nagel Singapore, we bring people, processes and technology together to deliver reliable logistics solutions for our customers. In an environment where quality, safety and compliance are critical, our teams work together to protect product integrity, uphold regulatory standards and create confidence at every stage of the supply chain.

Join us and make your mark in an operation where getting the details right makes a real difference.

Responsibilities

Conduct quality inspections, controls and verifications for incoming and outgoing goods, ensuring compliance with established standards and customer requirements.

Review warehouse processes, SOPs and work instructions to identify errors, verify process adherence and maintain consistent quality standards.

Investigate internal and external quality issues, including customer complaints, discrepancies and non-conformances, using root cause analysis.

Recommend and implement corrective and preventative actions to address recurring issues and strengthen quality performance.

Create, maintain and control quality documentation and records in accordance with applicable ISO standards and internal procedures.

Use co-packing software and relevant systems to maintain accurate quality data, monitor performance and support process improvements.

Prepare, analyse and present quality control reports, highlighting trends, risks, recurring errors and improvement opportunities.

Conduct audits and compliance checks to identify operational risks and ensure adherence to applicable regulatory, safety and quality requirements.

Support compliance with hazardous materials management, emergency procedures and relevant local legal requirements.

Train and guide warehouse employees on quality processes, SOPs, work instructions and applicable regulatory requirements.

Collaborate with warehouse operations, customers and other stakeholders to resolve quality issues and improve service delivery.

Contribute to continuous improvement initiatives that strengthen product integrity, operational efficiency and customer satisfaction.

Requirements

Experience in quality assurance, quality control or compliance within warehousing, logistics, pharmaceutical, healthcare or another regulated environment.

Understanding of quality management systems, SOPs, work instructions and document control.

Experience conducting inspections, audits, investigations and root cause analysis.

Ability to identify process gaps, recommend corrective actions and follow through on implementation.

Strong analytical skills, with the ability to interpret quality data, identify trends and prepare clear reports.

Familiarity with ISO standards and quality documentation requirements.

Good communication and stakeholder management skills, with the confidence to engage operational teams and customers.

Strong attention to detail and a structured approach to maintaining accurate records and ensuring compliance.

Comfortable using relevant systems and software for quality reporting, data management and operational processes.

Experience in pharmaceutical or healthcare logistics, GDP requirements or other regulated supply chain environments would be advantageous.

At Kuehne+Nagel, you will be part of a global logistics organisation where quality, customer excellence and continuous improvement are central to how we work.

You will have the opportunity to contribute to a specialised pharmaceutical logistics environment, work closely with cross-functional teams and help strengthen the standards that protect product integrity and customer trust.

If you are passionate about quality, enjoy solving problems and take pride in getting the details right, we would love to hear from you.

At Kuehne + Nagel, you help bring everyday goods, healthcare and technology to people around the world. Founded in 1890 in Bremen, Germany, we serve 400,000+ customers across industries including Aerospace, Healthcare, Semiconductors and Renewables.

Guided by "Inspire. Empower. Deliver.", we bring together 100+ nationalities in a supportive, inclusive workplace where you can learn and grow.

We offer professional development and global career opportunities with a stable industry leader.