Quality Assurance Specialist

DSV CONTRACT LOGISTICS PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

DSV Contract Logistics Pte. Ltd. is seeking a QA professional to develop and implement QA procedures for warehouse, transportation, and last-mile delivery.

The role emphasizes audits, root-cause analysis, and corrective action planning to raise packaging standards and reduce errors. You will collaborate with warehouse, operations and customer service teams, maintain thorough records, and ensure ISO 9001 compliance.

Qualifications

• Diploma or Degree in Logistics, Supply Chain Management, Quality Management, or related field.
• 2+ years of experience in logistics operations or quality assurance, preferably in a 3PL or warehouse environment.
• Experience with ISO 9001 or other quality systems.
• Familiar with QA methodologies, audits, and root cause analysis (e.g., 5 Whys, Fishbone).
• Experience with audits, SOP compliance, and quality standards.
• Knowledge of lean principles or Six Sigma is a plus.
• Proficient in MS Office and warehouse management systems (WMS).
• Strong understanding of logistics processes, warehousing, and transportation flows.
• Excellent attention to detail, problem-solving, and communication abilities.
• Strong presentation skills and able to articulate to multiple stakeholders.

Responsibilities

• Develop and implement QA procedures and standards for warehouse, transportation, and last-mile delivery activities.
• Conduct audits and inspections of logistics processes, inventory handling, and packaging quality.
• Investigate quality issues; lead root cause analysis and corrective action planning.
• Collaborate with warehouse, operations, and customer service teams to address quality-related concerns.
• Maintain accurate records of inspections, audits, incidents, and improvement actions.
• Monitor compliance with internal SOPs, customer requirements, and relevant regulations.
• Drive continuous improvement initiatives to reduce error rates, improve packaging standards, and optimize logistics flows.
• Support the onboarding and training of operations teams on quality standards and procedures.
• Report quality metrics (e.g., damage rate, mis-pick rate, claim frequency) and provide insights for performance improvement

Skills

Problem-solving

Communication

Presentation skills

Analytical thinking

Team player

Independent work

Data analysis

Education

Diploma or Degree in Logistics/Supply Chain/Quality Management

Tools

MS Excel

Power BI

Tableau

VBA

Access

WMS

Job description

Job Description

• Develop and implementQAproceduresandstandards for warehouse, transportation, and last-mile delivery activities.
• Conduct regular audits and inspections of logistics processes, inventory handling, and packaging quality.
• Investigate quality issues such as mis-shipments, damages, delays, and non-conformances; lead root cause analysis and corrective action planning.
• Collaborate with warehouse, operations, and customer service teams to address quality-related concerns.
• Maintain accurate records of inspections, audits, incidents, and improvement actions.
• Monitor compliance with internal SOPs, customer requirements, and relevant regulations.
• Drive continuous improvement initiatives to reduce error rates, improve packaging standards, and optimize logistics flows.
• Support the onboarding and training of operations teams on quality standards and procedures.
• Report quality metrics (e.g., damage rate, mis-pick rate, claim frequency) and provide insights for performance improvement

Requirements

• Proficient in Microsoft Office Suite (e.g. Excel, PowerPoint, Access, VBA)
• Good in using and creating operations dashboards to identify focus areas and drive improvement (e.g. Power BI, Tableau)
• Good knowledge in process mapping and value stream mapping to identify improvement areas.
• Strong presentation skills and able to articulate and present to multiple stakeholders.
• Strong problem-solving skills and experience in resolving problems creatively and innovatively.
• Frequently voice out opinions and share best practices to improve team performance.
• Communicate effectively with internal / external customers.
• Understanding of quality assurance and control procedures
• Experience with audits, SOP compliance, and quality standards (e.g., ISO 9001)
• Root cause analysis and corrective action planning (e.g., 5 Whys, Fishbone)
• Data analysis and quality reporting (Excel, dashboards, KPIs)
• A strong team player with a collaborative mindset.
• Diploma or Degree in Logistics, Supply Chain Management, Quality Management, or related field.
• 2+ years of experience in logistics operations or quality assurance, preferably in a
• 3PL or warehouse environment.
• Strong understanding of logistics processes, warehousing, and transportationflows.
• Experience with ISO 9001 or other quality systems.
• Knowledge of lean principles or Six Sigma is a plus.
• Familiarity with QA methodologies, audits, and root cause analysis (e.g., 5 Whys,Fishbone diagram).
• Proficient in MS Office and warehouse management systems (WMS).
• Excellent attention to detail, problem-solving skills, and communication abilities.
• Ability to work independently and collaboratively across functions.