Quality Assurance Manager

sstc institute pte. ltd.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

SSTC Institute Pte. Ltd. seeks a dedicated Compliance professional to ensure ongoing adherence to Singapore’s Private Education Act, SWDA rules, and ERF requirements. You will coordinate EduTrust activities, monitor legislation, and maintain schedules for filings and inspections.

The role emphasizes governance, data protection, and risk management across all departments, with liaison to government agencies. Prior experience in education compliance is preferred.

Qualifications

• Bachelor's degree in Business, Education, Law, Quality Management, or related discipline.
• Certifications in compliance, risk management, internal audit, or quality management are advantageous.
• PDPA certification is beneficial.
• Candidates must be actively eligible for employment in Singapore; SSTC does not provide visa sponsorship.

Responsibilities

• Ensure compliance with the Private Education Act and Regulations.
• Monitor SWDA regulatory requirements.
• Coordinate EduTrust certification and renewal processes.
• Monitor changes in legislation and advise management on regulatory implications.
• Maintain compliance calendars for statutory submissions and reporting deadlines.
• Liaise with SWDA and other government agencies on compliance matters.

Skills

Regulatory compliance

Quality management

Auditing

Governance

PDPA data protection

Education

Bachelor's degree in Business, Education, Law, Quality Management, or related discipline

Tools

PDPA compliance

EduTrust

ERF

FPS

Job description

Key Responsibilities

• Ensure compliance with the Private Education Act and Regulations.
• Monitor compliance with Skills and Workforce Development Agency (SWDA) regulatory requirements.
• Ensure continued compliance with Enhanced Registration Framework (ERF) requirements.
• Coordinate EduTrust certification and renewal processes.
• Monitor changes in legislation and advise management on regulatory implications.
• Maintain compliance calendars for all statutory submissions and reporting deadlines.
• Liaise with SWDA and other government agencies on compliance matters.

Policy Development

• Develop, review, and implement institutional policies and Standard Operating Procedures (SOPs).
• Ensure policies remain aligned with current legislation and best practices.
• Conduct periodic policy reviews with the criterion owner.
• Recommend process improvements to strengthen governance.

Internal Compliance Monitoring

• Conduct regular compliance audits across departments.
• Identify compliance risks and recommend corrective actions.
• Monitor implementation of corrective and preventive actions.
• Prepare internal compliance reports for senior management.
• Maintain evidence of compliance for regulatory inspections.

Quality Assurance

• Support implementation of Quality Management Systems.
• Ensure compliance with EduTrust standards and requirements.
• Monitor quality assurance processes.
• Coordinate and conduct internal quality audit and reviews.
• Facilitate continuous improvement initiatives.

Student Protection

Ensure compliance with:

• Student Contract requirements
• Fee Protection Scheme (FPS)
• Medical insurance requirements
• Student grievance procedures
• Refund policy requirements
• Monitor proper administration of student documentation.
• Review student complaints and recommend process improvements.

Data Protection

• Data Protection Officer (DPO).
• Ensure compliance with the Personal Data Protection Act (PDPA).
• Monitor data handling procedures.
• Coordinate data protection training.
• Investigate data protection incidents where necessary.

Risk Management

• Identify operational and regulatory risks.
• Maintain the institutional Risk Register.
• Recommend mitigation measures.
• Monitor implementation of risk controls.
• Report significant compliance risks to management.

Audit Coordination

Coordinate:

• Internal audits
• External audits
• Enhanced Registration Framework (ERF) assessments
• EduTrust assessments
• Regulatory inspections
• Prepare supporting documentation.
• Coordinate departmental responses.
• Track closure of audit findings.

Training and Awareness

• Conduct compliance orientation for new staff.
• Organize annual compliance training.
• Educate staff on regulatory updates.
• Promote a culture of compliance throughout the institution.

Records Management

Maintain institutional compliance records, including:

• Licenses
• Certificates
• Audit reports
• Policy manuals
• Meeting minutes
• Regulatory correspondence
• Risk registers
• Compliance reports

Ensure documentation is readily available during inspections.

Incident Management

• Investigate compliance breaches.
• Recommend corrective actions.
• Monitor implementation.
• Prepare reports for management.
• Escalate serious matters where necessary.

Qualifications

• Bachelor's Degree in Business, Education, Law, Quality Management, or a related discipline.
• Professional certifications in compliance, risk management, internal audit, or quality management are advantageous.
• PDPA certification is beneficial.
• Candidates must be actively eligible for employment in Singapore. SSTC does not provide visa sponsorship. Candidates must be based in Singapore and have work authorization

Experience

• Minimum 3 years of compliance, quality assurance, or regulatory experience.
• Experience in the education sector is highly preferred.
• Experience with Singapore PEI regulations is advantageous.
• Experience supporting EduTrust certification is desirable.
• Experience conducting internal audits.