QC Supervisor

West Pharmaceutical Services Singapore Pte Ltd; Singapore; On-site; SGD 78,000 - 123,000; Full time

Job summary

West Pharmaceutical Services Singapore Pte Ltd is seeking a QC Operations Leader to oversee day-to-day performance of QC teams, ensure quality and on-time delivery, and drive lean improvements in a manufacturing environment.

The role requires a Diploma in engineering, strong MS Office skills, SAP/LDMS experience, and extensive QA/QC background in medical device or pharmaceutical settings. On-site work with rotating shifts in Singapore is expected.

Qualifications

• Diploma in engineering or relevant fields.
• Computer literate and good grasp of Microsoft Office
• Added advantage with SAP, cGMP, Basic Lean and/or ISO working experience
• Preferably with exposure to medical device, pharmaceutical or related manufacturing environment
• Preferably 8 years work experience in QA/QC related activities
• Able to work independently with minimum supervision

Responsibilities

• Be accountable for day-to-day performance of team/s safety, quality, delivery, cost and productivity
• Manage teams of QC Technicians & Team Leads in execution of QC processes, schedule and personnel to ensure smooth operational activities work-flow and work compliance
• Promote better quality mindset through inter-department collaborations
• Oversee resource management and team schedules for smooth execution of daily operational tasks in QC while meeting daily inspection targets and support Work In Progress (WIP) controls within team/s
• Ensure proper product release and rework activities per procedures to support delivery requirements
• Lead product characteristics trend monitoring with effective escalation and follow-ups
• Demonstrate leadership, teamwork, and problem-solving support to resolve escalated operational issues collaboratively and ensure proper batch segregation
• Define goals, clearly communicate these objectives and monitor/correct/recognize work performance respectively. Coach and counsel QC employees
• Manage and resolve QC employee's relation issues and disputes
• Manage onboarding activities for new QC employees for training and qualification
• Manage ongoing activities for existing QC employees for training and requalification
• Identify future training needs and enhance QC employees career opportunities
• Responsible to review SOI revisions to enhance improvements for better workflow
• Manage Deviation/Out-of-Spec report closures, batch dispositions while ensuring proper root cause analysis and CAPA identification
• Accountable for on time operational updates for Tier 1, Tier 2, Tier 2.5 & Tier 3 of the LDMS system
• Attend Tier 2, Tier 2.5 as QC representative, and facilitate Tier 1 (Shift Start Up) within QC
• Promote and support site initiatives including safety programs, lean initiatives, training programs and consistently interpret and apply policies, procedures among employees
• Manage non-routine requests from departments (eg validations, investigations, improvements, projects, product transfers, non-routine testings, non-conformance reports, etc)
• Other duties as assigned by superior

Skills

Leadership

Communication

Teamwork

Problem solving

Education

Diploma in engineering

Tools

Microsoft Office

SAP

LDMS

Job description

Location: 15 Joo Koon Circle

Working pattern, rotating shift: 7 to 715, monthly rotating Pitman Shift (2-2-3 pattern)

MRT Pick up points: Woodlands, Choa Chu Kang, Jurong East, Boon Lay, Pioneer

Job Summary:

In this role, you will

• Be accountable for day-to-day performance of team/s safety, quality, delivery, cost and productivity
• Manage teams of QC Technicians & Team Leads in execution of QC processes, schedule and personnel to ensure smooth operational activities work-flow and work compliance
• Promote better quality mindset through inter-department collaborations
• Oversee resource management and team schedules for smooth execution of daily operational tasks in QC while meeting daily inspection targets and support Work In Progress (WIP) controls within team/s
• Ensure proper product release and rework activities per procedures to support delivery requirements
• Lead product characteristics trend monitoring with effective escalation and follow-ups
• Demonstrate leadership, teamwork, and problem-solving support to resolve escalated operational issues collaboratively and ensure proper batch segregation
• Define goals, clearly communicate these objectives and monitor/correct/recognize work performance respectively. Coach and counsel QC employees
• Manage and resolve QC employee's relation issues and disputes
• Manage onboarding activities for new QC employees for training and qualification
• Manage ongoing activities for existing QC employees for training and requalification
• Identify future training needs and enhance QC employees career opportunities
• Responsible to review SOI revisions to enhance improvements for better workflow
• Manage Deviation/Out-of-Spec report closures, batch dispositions while ensuring proper root cause analysis and CAPA identification
• Accountable for on time operational updates for Tier 1, Tier 2, Tier 2.5 & Tier 3 of the LDMS system
• Attend Tier 2, Tier 2.5 as QC representative, and facilitate Tier 1 (Shift Start Up) within QC
• Promote and support site initiatives including safety programs, lean initiatives, training programs and consistently interpret and apply policies, procedures among employees
• Manage non-routine requests from departments (eg validations, investigations, improvements, projects, product transfers, non-routine testings, non-conformance reports, etc)
• Other duties as assigned by superior

Basic Qualifications:

• Academic qualification of Diploma in engineering or relevant fields
• Computer literate and good grasp of Microsoft Office
• Added advantage with SAP, cGMP, Basic Lean and/or ISO working experience
• Preferably with exposure to medical device, pharmaceutical or related manufacturing environment
• Preferably 8 years work experience in QA/QC related activities
• Able to work independently with minimum supervision

Preferred Knowledge, Skills and Abilities:

• Able to be aware of all relevant standard operating procedures as per Company policy
• Support and contribute to Lean Sigma programs and activities towards delivery of the set target
  • Minimize waste, always ensure efficient work execution by continuous improvements
• Able to comply with the company’s safety policy at all times
  • Ensure use of Personal Protective Equipment (PPE) in respective work environments for all members within the shift/s
  • Report unsafe conditions or acts to responsible persons for corrections and improvements
  • Ensure risk assessment control practices are adopted per HIRA for all members within the shift/s
  • Ensure all legal licenses required for the proper usage of QC equipment are effective for all members within the shift/s
• Able to comply with the company’s quality policy at all times
  • Lead monitoring / improvement activities to enhance operational support activities
  • Participate in establishment and maintenance of documented procedure
• Excellent communication & teamwork skills
• Self-motivated and positive thinking
• Ability to remain calm and professional under pressure
• Proficiency in workplace English for work applications and interfaces
• Time management skills

Physical and Mental Requirements:

• Manufacturing environment with rotating working shift patterns
• Overtime and being on-call are required. Occasionally required to work on different shift patterns
• 20/30 Vision minimum, at near and/or far with at least one eye with or without corrective lenses and no color deficiency