Public Sector Customer Experience Specialist

TDCX Group; Singapore; On-site; SGD 31,000 - 47,000; Full time

Benefits offered by this job

Attractive remuneration and great per­

Comprehensive medical, insurance, and

Social security coverage

World-class workspaces

Engaging activities and recognition

Strong learning and development plans

Positive work culture

Direct public transport links

Flexible working arrangements

Coaching and mentoring from experts

Global company with industry awards

Job summary

TDCX is seeking a Customer Service Officer (Government/ Novena) to deliver excellent support across channels and help resolve inquiries quickly.

You will work in a fast-paced environment, ensuring first contact resolution and building constructive relationships with customers and internal teams. Fresh graduates are encouraged to apply and a comprehensive benefits program supports your career journey.

Qualifications

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures

Responsibilities

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs and researching any existing issue to provide strategic solutions.
• Ensure first contact resolution and follow-up with partners and internal departments to ensure case closure.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
• Build sustainable relationships and engage customers by taking the extra mile.
• Any other duties and responsibilities that may be assigned to you by management within your category to support QMS implementation and continual improvement at TDCX.

Job description

TDCX is seeking a Customer Service Officer (Government/ Novena) to deliver excellent support across channels and help resolve inquiries quickly.

You will work in a fast-paced environment, ensuring first contact resolution and building constructive relationships with customers and internal teams. Fresh graduates are encouraged to apply and a comprehensive benefits program supports your career journey.