Project Manager, Functional and Change Management (RO Systems)

Singapore University of Social Sciences (SUSS)

Singapore

Hybrid

SGD 110,000 - 170,000

Full time

2 days ago

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Benefits offered by this job

Competitive Pay Package

Hybrid Work Arrangement

Medical Benefits

Flex Benefits

Family Care Leaves

Volunteer Service Leaves

Wellness & Recreation Activities

Lifelong Learning Opportunities

Career Development Opportunities

Job summary

Singapore University of Social Sciences (SUSS) invites you to join a role focused on enhancing the student experience and improving operational efficiency within the Office of the Registrar. You will oversee the design, implementation, and management of new systems and processes while guiding organizational change and engaging stakeholders.

The successful candidate will lead cross-department process design, manage end-to-end sign-offs, and drive UAT and SOP updates as part of a broader change

Qualifications

Degree in Business Administration, IT, or related field.
At least 5 years of experience.
Experience with functional and change management.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Experience with business process modelling, requirements elicitation, and documentation.
Knowledge of SDLC and Agile/Scrum methodologies.
Proficiency with data reporting software.

Responsibilities

Provide overall direction and drive functional tracks based on agreed objectives and outcomes.
Review and sign-off end-to-end to-be business processes and requirements.
Disseminate information to stakeholders and senior management for feedback and approvals.
Conduct business process analysis, re-engineering and optimization for RO and bridge business/technical sides.
Lead cross-department process design and manage change impacts.
Lead functional teams in determining future business requirements and key design decisions.
Oversee the implementation of redesigned processes around new systems.
Identify and mitigate issues/risks; escalate as needed to project management.
Review and approve project deliverables and attend governance meetings.
Coordinate user acceptance testing and post-implementation support; update SOPs.

Skills

Analytical thinking

Problem solving

Communication skills

Interpersonal skills

SDLC knowledge

Agile/Scrum

Multitasking

Education

Degree in Business Administration, IT, or related field

Job description

SUSS Named One of Singapore’s Best Employers 2026. Join Us to Make an Impact.

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg

About The Job

The primary focus of this role is to enhance the student experience and improve operational efficiency within the Office of the Registrar (RO). The PM will be responsible for overseeing the design, implementation, and management of new systems and processes while managing organizational change and driving stakeholder engagement.

What You Will Be Doing

Key Responsibilities

Functional Management

Provide overall direction and drive functional tracks based on agreed Objectives, Design Principles and Outcomes.
Responsible for overall review, documenting, acceptance and sign-off for the end-to-end to-be business processes and requirements.
Disseminate information to relevant stakeholders and senior management where applicable to obtain the relevant feedback and approvals.
Conduct business process analysis, re-engineering and optimization for RO and facilitate communication and collaboration among project teams and stakeholders to bridge the business and technical sides.
Lead cross department business process design and manage stakeholders and change impacts.
Lead and manage functional teams in determination of future business requirements and processes and key design decisions.
Oversee the implementation of redesigned processes around new systems.
Anticipate potential issues and risks to mitigate and/or expedite to project management as needed. Expedite resolution of escalated functional issues and blockers
Review and approve/sign-off project deliverables.
Attend Project Governance Meetings.
Assign functional tasks and provide guidance to the team members.
Overall lead and coordinate User acceptance testing for assigned business processes to ensure satisfaction and comfort with new functionalities.
Keep track and manage post implementation issues.
Provide knowledge sharing to project team members and lead documentation of user guides.
Work with relevant parties to manage the update of standard operating procedures.

Change Management

Determines current state of readiness for change to identify potential areas of focus.
Identifies key stakeholders and impacted groups for engagement.
Clarifies Project/Business Sponsors’ vision to attain business alignment and project vision and goals.
Aligns stakeholder understanding by communicating identified key messages to all stakeholders.
Obtain stakeholder buy-in through involvement and consultation.
Designs and executes project launch campaign with strategies to support transitions.
Identifies activities that will maximise change readiness.
Plans for formal, ongoing project communication.
Undertakes organisational impact analysis.

Other Responsibilities

Evaluate products in the market for add ons and review proposed integration plans for impacts.
Evaluate change and/or enhancement requests and requirements for impacts and review proposals for adoption.
Participate in innovation and service design activities including ideas generation, evaluation for implementation, project management and delivery.
Any other duties as assigned by Director, AS, in support of enhancing student journey and operational efficiencies.

Job Requirements

Degree in Business Administration, IT, or a related field, and at least 5 years of experience
Proven experience in functional and change management and implementing strategies to support transitions, preferably in IHL environment.
Strong analytical and problem-solving skills, with the ability to understand complex business processes and identify improvement opportunities.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
Experience with business process modelling, requirements elicitation, and documentation techniques.
Knowledge of system development life cycle (SDLC) methodologies and best practices, familiarity with Agile/Scrum methodologies is preferred.
Proficiency in using business analysis tools and data reporting software.
Ability to manage multiple projects and priorities in a fast-paced environment.

What We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides That, You Will Also Get