Project Manager - #1754

Jobster Private Ltd; Singapore; In loco; SGD 90.000 - 140.000; Tempo pieno

Descrizione del lavoro

Jobster Private Ltd in Singapore seeks an experienced IT service management professional to monitor and improve service performance across IT infrastructure, cloud, and applications. You will review designs, provide technical recommendations, and coordinate with vendors and cross-domain teams to ensure secure, compliant operations.

The role emphasizes incident and problem management, governance, and stakeholder communication to support executive decisions and sustained service quality.

Competenze

• Relevant IT/engineering discipline required.
• Experience in IT service delivery and infrastructure.
• Knowledge of cloud, network, applications and security.
• Familiarity with IT governance and service management.

Mansioni

• Monitor service performance against SLA/KPI targets.
• Track deliverables, risks, issues and dependencies.
• Escalate significant service concerns and risks with recommended actions.
• Review technical solutions and designs for alignment with EMA infrastructure and security.
• Provide technical recommendations for decision-making.
• Oversee major incidents and problem remediation.
• Support vendor performance monitoring and cross-domain dependencies.
• Ensure compliance with ICT policies and cybersecurity requirements.

Conoscenze

IT service delivery

Technical service mgmt

Project management

Solution architecture

Infrastructure operations

Cybersecurity awareness

Stakeholder communication

ITIL/PMP/PRINCE2 certs

Formazione

IT/CS/Engineering degree

Descrizione del lavoro

Key Responsibilities

1. Monitor ATFM's service performance against SLA/KPI targets and track deliverables, risks, issues and dependencies.

2. Escalate significant service concerns and risks to the ITD infra lead and operations manager with recommended follow-up actions.

3. Review and assess technical solutions, designs and proposals submitted by project vendors, for alignment with EMA's infrastructure, cloud, network, application, integration and security environment.

4. Provide technical recommendations to support ITD infra lead's and operations manager decision-making.

5. Oversee major incidents and problems, including reviewing Root Cause Analyses and tracking remediation actions to closure.

6. Support vendor performance monitoring and coordinate across ATFM and other service providers on cross-domain dependencies.

7. Ensure compliance with ICT policies, IM8 and cybersecurity requirements.

8. Prepare regular service performance reports, facilitate governance meetings and maintain audit-supporting documentation.

Required Skills and Experience

1. Relevant qualification in Information Technology, Computer Science, Engineering or a related discipline.

2. Experience in IT service delivery, technical service management, technical project management, solution architecture or infrastructure/application operations.

3. Experience overseeing managed service providers or outsourced ICT services.

4. Good technical understanding of enterprise ICT environments covering infrastructure, cloud, network, applications, integration and cybersecurity.

5. Ability to critically assess technical architectures, solution designs and implementation approaches.

6. Good grounding in IT service management disciplines covering incident, problem, change, risk and service-level management.

7. Strong analytical, problem-solving, stakeholder management and communication skills.

8. Professional certifications in ITIL, PMP/PRINCE2, cloud architecture or solution architecture would be advantageous.