Programme Executive (Membership)

Singapore Shipping Association; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

The Singapore Shipping Association (SSA) is seeking a Programme Executive (Membership) to join a dynamic team supporting member engagement and the Career Conversion Programme (Sea Transport). You will manage membership lifecycle, coordinate lead generation and member orientation, and handle grant-related processes with accuracy and collaboration.

Ideal candidates bring 2–3 years in customer-facing roles, are comfortable with CRM systems, and have a diploma in business administration or

Qualifications

• 2-3 years in a customer facing role with key account management remit
• Experience in a membership-based organisation is a plus
• Diploma graduates welcomed and business/admin/communications background is suitable
• Experience in handling CRM systems and reviewing databases

Responsibilities

• Assist in implementing membership engagement strategy and new member acquisition
• Coordinate customer leads and new member orientation sessions
• Manage membership portal back end and database infrastructure
• Execute CRM operations including membership lifecycle (onboarding, renewal, offboarding)
• Generate monthly reports on membership matters
• Provide logistics support for Human Capital meetings
• Manage grant application process from eligibility to government portal submission
• Produce monthly placement and budget utilization reports for grantor
• Generate monthly programme performance reports for management

Skills

Customer orientation

Sense-making

Problem-solving

Stakeholder management

Strong communication

Education

Diploma in Business Administration/ Communications or similar

Tools

CRM system

Database management

Job description

The Singapore Shipping Association (SSA) is a national trade association formed in 1985 to serve the interests of its members and enhance the competitiveness of Singapore as a leading International Maritime Centre and global hub port. The association represents over 500 member companies comprising of ship owners and operators, ship managers, ship agents and other ancillary companies such as shipbrokers, classification societies, marine insurers, bunker suppliers, maritime lawyers, shipping bankers, maritime tech startups amongst others.

As the voice of the shipping industry, the SSA engages and collaborates with related government agencies, and is also actively involved in promoting Singapore’s shipping interests both regionally and internationally. SSA also strives to give back generously on behalf of its members, to nurture the next generation of maritime talent and in Corporate Social Responsibilities activities.

Job Role and Responsibilities

Reporting to the Head of Communications & Membership, the Programme Executive (Membership), will be part of a dynamic team responsible for membership engagement that support the Association’s vision and goals. The incumbent will also be responsible for programme administration of the Career Conversion Programme (Sea Transport) run by the SSA.

Key tasks

• Assist in the implementation of SSA’s membership engagement strategy, including new members acquisition management and membership account management framework
• Co-ordinate customer leads process and new member orientation sessions
• Manage membership portal back end; database management
• Execute customer relationship management operations, including managing membership life cycle – eligibility, member onboarding, renewal and offboarding processes
• Generate monthly reporting on membership matters
• Provide logistical support for Human Capital workgroup meetings
• Manage enquiries and respond to potential applying companies with programme information
• Manage grant application process from eligibility checks to application transaction on government portal
• Generate monthly placement and budget utilization reports for submission to grantor
• Generate monthly reporting on programme performance for management

Core skills

To be successful in this role, you will need to possess customer orientation, sense-making, problem-solving, stakeholder management and strong communication skills. The ideal candidate is a results-oriented, resourceful and collaborative team player.

Requirements

• 2-3 years of experience in a customer facing role that has key account management remit
• Ideally have worked in a membership-based organisation, but not required
• Business administration, communication or similar qualifications. Diploma graduates are welcomed
• Experience in handling CRM system and reviewing databases

This position is open to Singaporeans and PRs only.

We regret that only shortlisted applicants will be contacted. Thank you.