Programme Coordinator

HYPERSCAL SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

MINDSG LTD in Singapore seeks a Programme Coordinator to support the AAPMD scheme, overseeing call centre operations, volunteer recruitment and development, and stakeholder engagement. You will ensure service quality and compliance while coordinating across community and welfare settings.

The role emphasizes hands-on coordination, training, and proactive outreach to strengthen the volunteer network and broaden programme impact.

Qualifications

• Diploma/Degree preferably in social work or related fields with 1-2 years working experience.
• Social service sector or programme management experience is advantageous.
• Hands-on, proactive and client-focused with strong communication skills.

Responsibilities

• Oversee the Appropriate Adults Programme for Persons with Mental Disabilities (AAPMD) scheme and support the Manager.
• Coordinate call centre operations, manage volunteers and ensure service quality and compliance.
• Build and maintain relationships with social service organisations, community partners and government agencies.
• Deliver outreach activities and strengthen the volunteer network to support programme delivery.

Skills

Communication

Teamwork

Stakeholder liaison

Education

Diploma/Degree in social work

Tools

Microsoft Office

Job description

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 1200 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs' lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

The Programme Coordinator assists the Manager in overseeing the Appropriate Adults Programme for Persons with MentalDisabilities (AAPMD) Scheme. The AAPMD Scheme seeks to support persons with intellectual disabilities, autism spectrumdisorders (ASD), or mental health conditions by facilitating their interviews with relevant law enforcement agencies.The Programme Coordinator plays a key role in ensuring programme effectiveness, service quality, and stakeholderengagement through programme coordination, volunteer management, and outreach efforts.A resourceful, proactive, and client-focused professional, the Programme Coordinator works across community,institutional, and voluntary welfare settings to support programme delivery.

1. Programme & Call Centre Coordination

• Oversee the Call Centre's operations to ensure effective support for the AAPMD programme.
• Monitor service quality, compliance and staff performance, and implement improvements where needed.
• Analyse operational data and provide regular updates and recommendations to the Manager.

2. Volunteer Recruitment & Development

• Coordinate volunteer recruitment and screen prospective volunteers to build a strong pool of active volunteers.
• Develop and conduct training to equip volunteers with the knowledge, skills and standards required for the programme.
• Provide ongoing coaching, guidance and support to strengthen volunteer capability and effectiveness.

3. Volunteer Management & Engagement

• Manage volunteer policies, processes, records and training requirements, ensuring compliance across programmes.
• Identify volunteer needs and gaps, implement risk management measures, and address volunteer concerns promptly.
• Drive volunteer engagement, recognition and reactivation initiatives to strengthen retention and long-term participation.

4. Stakeholder & Community Engagement

• Build and maintain relationships with social service organisations, community partners, corporate partners and government agencies.
• Coordinate with external organisations and stakeholders to support programme delivery and volunteer recruitment.
• Conduct outreach activities and support community engagement plans to raise awareness and strengthen the volunteer network.

QUALIFICATIONS

• Diploma/Degree preferably in social work or related-fields with 1- 2 years working experience.
• Social Service sector / programme management experience will be an advantage.

OTHER INFORMATION

• Willingness to be hands-on with strong communication and good interpersonal skills.
• Empathetic and have a strong Interest towards understanding and serving Persons with Intellectual Disability and their caregivers.
• Self-driven and a team player.
• Proficient in the use of Microsoft Office applications.
• Must be prepared to respond to programme needs outside of regular work hours when required
• Have a strong sense of urgency and responsibility
• Experience in working with persons with intellectual and/or developmental disabilities or related field is preferred

Please note that your application will be sent to and reviewed by the direct employer - MINDSG LTD