Programme Officer

HYPERSCAL SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A community-focused organization in Singapore is seeking a Programme Officer to coordinate workshops for caregivers and manage stakeholder communications. The role involves planning events, maintaining client records, and providing guidance on deputyship applications. Candidates should hold a diploma with 1-2 years of experience and possess strong interpersonal and communication skills. Familiarity with the disability sector and proficiency in MS Office is advantageous.

Qualifications

• Diploma holder from recognised tertiary institutions with 1-2 years of work experience.
• Familiarity with the disability sector is an advantage.
• Proficient in local languages.

Responsibilities

• Coordinate and conduct workshops for caregivers on future care planning.
• Manage communications and feedback from stakeholders.
• Maintain proper client records for reporting and management.

Skills

Interpersonal skills

Communication skills

Time management

Analytical skills

Critical thinking

Detail-oriented

Education

Diploma from recognized tertiary institutions

Tools

MS Office

Dashboard applications

Job description

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDSG LTD is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDSG LTD is today one of the largest charities in Singapore employing more than 1,100 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDSG LTD offers a holistic range of services and programmes across the PWIDs\' lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

The Programme Officer will report to the Head, Caregivers Support Services, which is under the umbrella of Community-Based Support Services (CSS). CSS is the dynamic and nimble service delivery arm in MINDS that response to emerging needs of PWIDs and Caregivers in the community.

He/she will contribute actively to Assisted Deputyship Application Programme (ADAP) and ensure the efficient running of ADAP programme. He/she will be involved in the planning, coordinating, and executing of programme events and activities and provide administrative support to ADAP applicants and General Deputyship applicants applying for standard powers applicants.

A proactive thinker, resourceful and responsible team player, he/she works closely with colleagues and stakeholders to raise awareness of the importance of deputyship and future care planning and ensure smooth delivery of programme activities.

Programme & Workshop Coordination

• Work with SPED schools, Day Activity Centres and Sheltered Workshops and relevant partners to organise and conduct briefings to caregivers on ADAP and other legal matters pertaining to future care planning.
• Publicise workshops and develop publicity materials for distribution to caregivers via schools, Day Activity Centres, and Sheltered Workshops.
• Work with team to ensure smooth running of workshops.
• Consolidate and maintain records on workshop attendance.
• Identify areas of improvements in programme and event management.

Build Stakeholder Relationships

• Manage communications and feedback from stakeholders.
• Participate in initiatives to establish cordial working relationships with stakeholders.
• Maintain regular feedback and communication with stakeholder to update on progress and development when necessary.

Information and Referral and Guidance

• Attend to queries from caregivers and stakeholders.
• Provide triaging / timely follow up to caregivers and stakeholders after needs and eligibility assessment.
• Provide guidance to caregivers who require assistance in submitting their deputyship application on Family Justice Courts online iFAMS system.

Programme and Event Coordination on Future Care Planning

• Engage in long term care planning conversations with caregivers.
• Assist in promoting future care planning and FutureReady toolkit via social media.
• Assist in planning and organising outreach activities workshops /support groups on future care planning to client group(s), other social service professionals, organisations and community.

Record Keeping

• Maintain proper records of all clients for internal case reporting and management.
• Assist in collating client information for submission to SGE and MSF punctually at quarterly intervals, using the template provided by SGE.
• Assist in collation of relevant information for submission to MSF or SG Enable (SGE) for ad-hoc audit and evaluation.
• Ensure that clients\' information is kept confidential, in line with the Personal Data Protection Act (PDPA).

QUALIFICATIONS

• Diploma holder from recognised tertiary institutions, with 1 - 2 of working experience.

OTHER INFORMATION

• Effective and good interpersonal, communication and time management skills.
• Analytical and Critical Thinking skills.
• Well organised and detail-oriented.
• Have strong interest and positive attitude towards understanding PWIDs\' and caregivers\' needs.
• Familiarity to disability sector will be an advantage.
• Proficient in MS Office and dashboard applications will be an advantage.
• Proficient in conversing in local languages.

Please note that your application will be sent to and reviewed by the direct employer - MINDSG LTD