Program Manager

Tech Aalto Pte ltd; Singapore; On-site; SGD 120,000 - 180,000; Part time

Job summary

Tech Aalto Pte ltd in Singapore seeks a Program Manager (Release Management) with a strong IT background and expertise in ITSM, SLM, and ITIL processes to oversee release governance and continuity initiatives.

You will collaborate with Project Managers and IT stakeholders to align resilience objectives with IT service operations, lead cloud governance initiatives, and ensure timely delivery of IT projects within regulatory requirements.

Qualifications

• IT service management knowledge including SLM and ITIL.
• Experience with ITIL pillars such as change management and end-to-end ITIL processes.
• Experience delivering projects and aligning timelines with business needs.

Responsibilities

• Ensure continuity planning for IT services to support business continuity and resilience.
• Govern IT resilience frameworks within Technology Services and the broader organization.
• Conduct resilience assessments across design, operations and testing.
• Implement IT Service Continuity Management (ITSCM) principles and procedures.
• Lead resilience requirements for cloud services against standards.
• Support regulatory notifications per organizational policies and compliance.
• Drive resilience objectives through the Cloud Governance Transformation Programme.
• Collaborate with IT and business to improve contingency planning across architecture and resilience frameworks.

Skills

ITSM

ITIL

Change management

ITIL processes

Resilience planning

Regulatory awareness

Stakeholder management

7+ years experience

Job description

Job Title: Program Manager (Release Management)

Location: Singapore

Job Type:Contract

Job Overview

We are seeking a skilled Program Manager (Release Management) with a strong IT background and expertise in IT Service Level Management (SLM) and ITIL processes. The ideal candidate will have experience in process reviews, change management, and IT project deliverables, ensuring timelines and governance frameworks are met. This role requires close collaboration with Project Managers and IT stakeholders to align business continuity and resilience objectives with IT service operations.

Key Responsibilities

• Ensure continuity planning for IT services to facilitate business continuity and resilience strategies.
• Align and govern IT resilience frameworks within Technology Services and the broader organization.
• Conduct technology resilience assessments, including resilient design, operational and service management processes, technical architecture, data resilience, and testing activities.
• Implement IT Service Continuity Management (ITSCM) principles, processes, procedures, and best practices.
• Lead resilience assurance requirements for cloud services against established resilience standards.
• Support regulatory notifications in line with organizational policies and compliance requirements.
• Drive delivery and adoption of resilience objectives as part of theCloud Governance Transformation Programme, enhancing resilience planning in alignment with severe scenarios and business service requirements.
• Collaborate with IT and business stakeholders to improve contingency planning strategies and ensure alignment across architecture and resilience frameworks.

Key Skills & Qualifications

• IT Background: Strong understanding of IT service management processes, including SLM and ITIL frameworks.
• Process Review Experience: Hands-on experience with ITIL pillars such as change management, request review, and end-to-end ITIL processes.
• Project Involvement: Experience in managing project deliverables and ensuring timelines align with business needs (not as a Project Manager).
• Resilience & Continuity Management: Knowledge of IT service continuity management, resilience planning, and business continuity strategies.
• Regulatory & Compliance Awareness: Understanding of compliance requirements and regulatory frameworks in IT service governance.
• Stakeholder Management: Ability to effectively engage with Project Managers, IT leaders, and business stakeholders to drive resilience objectives.
• Minimum 7 years of experience in IT service management, process governance, and resilience planning.

Preferred Qualifications

• ITIL Certification (Foundation or higher)
• Experience with cloud governance and resilience planning
• Understanding of financial services or regulated industry IT frameworks
• Strong analytical and problem-solving skills