Professional Services

Drive Capital; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

VAST Data is seeking a Professional Services Engineer to deliver a pristine first experience with our AI-ready data platform. You will perform onsite hardware rack work, cabling, and software installation, plus cluster relocations and expansions across the install base.

You will be the technical lead for field activities, ensuring issues are resolved calmly and efficiently, and you will contribute to training and runbooks for partners and Customer Support.

Qualifications

• 5+ years in a similar technical role with data storage focus (SAN/NAS/DAS/Cloud).
• 2+ years Linux CLI experience.
• Familiarity with virtualization and containerization (VMware/Docker).
• Networking knowledge including switch configuration and troubleshooting.

Responsibilities

• Install, configure, test, and troubleshoot the VAST Data solution in customer environments.
• Collaborate with internal teams for product input and process improvement.
• Maintain knowledge of industry trends relevant to AI and storage.
• Stay current with latest VAST software releases.

Skills

Data storage technologies

Linux CLI

Virtualization & containers

Networking & troubleshooting

Customer service

Travel readiness

Tools

VMware

Docker

Job description

Professional Services

• Customer Support
• Singapore
• Intermediate
• Full-time

Description

VAST Data is looking for a Professional Services Engineer to join our growing team!

This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.

\"VAST's data management vision is the future of the market.\" - Forbes

VAST Data is the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, VAST takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.

Our success has been built through intense innovation, a customer-first mentality and a team of fearless VASTronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company’s growth and at a pivotal point in computing history.

Summary

As a Professional Services Engineer (PSE), you will be responsible for delivering a ‘pristine first experience of VAST’ through your technical expertise and willingness to complete onsite activities across our install base, including hardware rack, stack, cable and label, VAST software installation, cluster re-location. expansions, and the occasional break-fix request.

Combined with being highly technical, you are calm under pressure, highly communicative, detail-oriented, and able to assess and resolve unexpected issues that may arise. You are seen as the process owners for the field activities, contributing your expertise to training and runbooks to enable VAST partners, as well as VAST Customer Support.

Key Responsibilities

• Install, configure, test, and troubleshoot the VAST Data solution in customer environments, ensuring it is fully operational and meets performance standards.
• Collaborate with internal teams to provide input on product development and process improvement.
• Maintain up-to-date knowledge of industry trends, emerging technologies and best practices related to AI and storage.
• Stay current and knowledgeable of latest VAST software releases.

Public: Show on job boards

• 5+ years of experience in a similar technical role, with expertise in data storage technologies, such as SAN, NAS, DAS, and cloud storage.
• 2+ years minimum of Linux CLI experience.
• Demonstrated experience in designing and implementing data storage solutions in complex environments.
• Familiarity with virtualization and containerization technologies, including VMware and Docker.
• Familiarity with Networking, switch configuration and troubleshooting.
• Excellent analytical and problem-solving skills.
• Strong customer service skills, with the ability to work collaboratively with customers and internal teams.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to safely lift 65-90 lbs.
• Travel: 75% - must be near major international airport.