Production Support Analyst - Incidents, Releases & Data Ops

Citi

Singapore

On-site

SGD 60,000 - 90,000

Full time

31 hours ago

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Job summary

Citi Singapore is seeking a Production Support Analyst to provide Level 2/3 production support, incident management, and release support across CitiFTP platform. The role requires close collaboration with Development, Infrastructure, Operations, and Business teams to ensure platform stability, timely issue resolution, and strong operational controls.

You will collaborate with cross-functional teams to monitor health, manage incidents, and support releases and change processes, while contributing

Qualifications

Bachelor's degree in CS/IT/Engineering or related discipline.
2-5 years in Application/Production Support or Technology Operations.
Strong troubleshooting and analytical skills supporting enterprise applications.
Advanced SQL skills for data analysis and problem resolution.
Experience with Unix/Linux environments and shell scripting.
Understanding of incident, problem, change, and release management processes.
Strong verbal and written communication skills with the ability to work effectively across global teams.

Responsibilities

Provide Level 2/Level 3 application support for CitiFTP applications and related processes.
Investigate and resolve production incidents, service requests, and application issues.
Perform root cause analysis and drive remediation actions to prevent recurring issues.
Monitor application health, inbound/outbound feeds, batch processing, and SLA adherence.
Coordinate incident resolution across Development, Infrastructure, DBA, and Operations teams.
Participate in on-call support rotations and critical incident management activities.
Support application releases across development, test, UAT, and production environments.
Execute deployment validation and post-release verification activities.
Coordinate with Development and Release Management teams to ensure smooth implementations with minimal business disruption.
Support change management processes and adherence to technology governance standards.
Develop and execute complex SQL queries for troubleshooting, data analysis, and issue resolution.
Utilize Unix/Linux scripting to support automation and operational efficiencies.
Monitor scheduled jobs and batch processing activities using enterprise scheduling tools.
Create and maintain support documentation, operational procedures, and knowledge articles.
Identify opportunities for process improvements, automation, and reduction of manual support activities.
Provide operational metrics and status reporting to management and stakeholders.
Partner with business users, operations teams, and technology partners to support platform objectives.
Communicate incident status, operational risks, and resolution progress effectively.
Coordinate with support teams on system updates, green zone activities, maintenance events, and end-of-business-day processing.