Production Support Analyst – Hybrid, Incident & Release Ops

Citigroup Inc.

Singapore

Hybrid

SGD 60,000 - 90,000

Full time

7 days ago

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Job summary

Citigroup Inc. is seeking a Production Support Analyst to provide Level 2/3 application support for CitiFTP, monitor health, and drive incident resolution across global teams. The role spans release support, change governance, and data analysis, requiring strong SQL skills and Unix/Linux scripting.

Collaboration with Development, Infrastructure, and Operations is essential, with on-call rotations. The successful candidate will have a 2–5 year background in production or technology operations, a

Qualifications

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
2-5 years experience in Application Support, Production Support, or Technology Operations.
Strong troubleshooting and analytical skills supporting enterprise applications.
Advanced SQL skills with experience performing data analysis and problem resolution.
Experience with Unix/Linux environments and shell scripting.
Understanding of incident, problem, change, and release management processes.
Strong verbal and written communication skills with the ability to work effectively across global teams.

Responsibilities

Provide Level 2/3 application support for CitiFTP applications and related processes.
Investigate and resolve production incidents, service requests, and application issues.
Perform root cause analysis and drive remediation actions to prevent recurring issues.
Monitor application health, inbound/outbound feeds, batch processing, and SLA adherence.
Coordinate incident resolution across Development, Infrastructure, DBA, and Operations teams.
Participate in on-call support rotations and critical incident management activities.
Support application releases across development, test, UAT, and production environments.
Execute deployment validation and post-release verification activities.
Coordinate with Development and Release Management teams to ensure smooth implementations with minimal business disruption.
Support change management processes and adherence to technology governance standards.
Develop and execute complex SQL queries for troubleshooting, data analysis, and issue resolution.
Utilize Unix/Linux scripting to support automation and operational efficiencies.
Monitor scheduled jobs and batch processing activities using enterprise scheduling tools.
Create and maintain support documentation, operational procedures, and knowledge articles.
Identify opportunities for process improvements, automation, and reduction of manual support activities.
Provide operational metrics and status reporting to management and stakeholders.
Partner with business users, operations teams, and technology partners to support platform objectives.
Communicate incident status, operational risks, and resolution progress effectively.
Coordinate with support teams on system updates, green zone activities, maintenance events, and end-of-business-day processing.