Production Support Analyst – Data & Reporting (Horizon Support)

Epergne Solutions; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A data solutions provider is seeking a Production Support Analyst in Singapore to support business intelligence reporting platforms. This role involves investigating data issues, managing support requests, and collaborating with a globally distributed team. Key responsibilities include analyzing data discrepancies, monitoring support workflows, and ensuring accurate data interpretation. Candidates should have 8+ years of relevant experience, a Bachelor's degree, and familiarity with Business Intelligence tools.

Qualifications

• 8+ years of experience in data reporting, business intelligence, or production support roles.
• Familiarity with ticketing systems or collaboration tools.
• Experience working in a global or distributed team environment.

Responsibilities

• Provide support for reporting platforms and resolve data-related queries.
• Investigate data discrepancies and ensure report accuracy.
• Monitor support requests and ensure timely response.

Skills

Analytical skills

Problem-solving skills

Business Intelligence tools

Communication skills

Data querying and interpretation

Support workflows management

Understanding of data pipelines

Education

Bachelor’s degree or equivalent experience

Tools

Tableau

ThoughtSpot

Business Objects

Job description

Job Role

Production Support Analyst? Data & Reporting (Horizon Support)

Job Location

Singapore

Experience

8+ Years

Role Summary

Support business intelligence reporting platforms by investigating data issues, managing support requests, and ensuring accurate data interpretation. Work within a globally distributed team to provide continuous operational support across multiple regions.

Key Responsibilities

• Provide support for reporting platforms by analyzing and resolving data-related queries and issues.
• Investigate data discrepancies, validate report accuracy, and identify root causes (e.g., data gaps, logic issues, or system defects).
• Monitor and manage incoming support requests through collaboration tools or ticketing systems, ensuring timely response and resolution.
• Handle both manual and automated support workflows, including exception handling when automation does not resolve requests.
• Explain data metrics, definitions, and reporting logic clearly to business users.
• Collaborate with cross-functional teams (e.g., data, engineering, product) to elevate and resolve system or data pipeline issues.
• Ensure smooth handover of tasks across teams in different time zones to maintain continuous support coverage.
• Maintain documentation of common issues, resolutions, and reporting logic.

Required Skills & Competencies

• Strong analytical and problem-solving skills with attention to detail.
• Ability to query and interpret data to identify issues and trends.
• Experience with Business Intelligence tools (e.g., Tableau, ThoughtSpot, Business Objects, or similar).
• Effective communication skills to translate technical findings into business-friendly language.
• Ability to manage multiple requests simultaneously and prioritize effectively.
• Familiarity with support workflows, ticketing systems, or collaboration tools.
• Basic understanding of data pipelines and reporting systems.

Qualifications & Experience

• Bachelor’s degree or equivalent practical experience.
• Experience in data reporting, business intelligence, or production support roles.
• Exposure to sales or performance reporting metrics is an advantage.
• Experience working in a global or distributed team environment is beneficial.