AVP/VP, Production Support Engineer, Technology Group

GIC Private Limited; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

GIC Private Limited is looking for an AVP/VP, Production Support Engineer to provide support for Front Office applications in Singapore. Key responsibilities include managing production incidents, monitoring application health, and collaborating with vendors for troubleshooting. Ideal candidates will have a Bachelor's degree in IT, with over 6 years in application support, and skills in monitoring tools like Splunk and cloud services. The company promotes a diverse workplace and offers a permanent position.

Qualifications

• 6+ years of experience in application support or related role.
• Hands-on experience with monitoring and troubleshooting.
• Experience driving system failover and disaster recovery.

Responsibilities

• Provide support for L1 and L2 Production Support Model.
• Monitor production environment's health and performance.
• Respond to and manage production incidents.

Skills

Experience with monitoring tools (e.g., Datadog, Splunk)

Familiarity with cloud infrastructure (e.g., AWS, Kubernetes)

Familiarity with database management systems (e.g., MSSQL, PostgreSQL, Oracle)

Knowledge of operating systems (e.g., Linux, Windows)

Problem-solving and analytical skills

Attention to detail and multitasking abilities

Communication and interpersonal skills

Team-oriented mindset with independence

Education

Bachelor’s degree in computer science, Information Technology, or equivalent

Tools

AWS

Kubernetes

MSSQL

PostgreSQL

Oracle

Power BI

Tableau

DataBricks

Job description

AVP/VP, Production Support Engineer, Technology Group

Location: Singapore, SG

Job Function: Technology Group

Job Type: Permanent

Responsibilities

Provide support for follow-the-sun L1 and L2 Production Support Model for Front Office applications and platforms that perform the following functions: (1) Portfolio Management, (2) Order and Execution Management, (3) Trading Lifecycle, (4) Investment workflows, and (5) Research and Analytics.

Production Monitoring: Be accountable for the production environment's health and performance using monitoring tools and dashboards.

Incident Management: Respond to and manage production incidents and ensure minimal impact on business operations. Document incidents and follow up on resolutions.

Change Management: Review and execute system upgrades and deployments and ensure minimal risk and disruption to production services.

User Support: Provide support to end-users and stakeholders, address queries and issues related to production services.

Vendor Engagement: Collaborate with support personnel of Solution Providers to troubleshoot, mitigate, and resolve issues related to vendor products.

Issue Investigation: Investigate production issues and engage relevant teams (e.g. infrastructure, data engineering, application teams) for mitigation and strategic solutions.

System Resiliency Management: Drive system failover and disaster recovery processes.

Documentation: Maintain comprehensive documentation of application run books, incident resolutions, and system configurations.

Continuous Improvement: Identify opportunities for process improvements and automation to enhance the efficiency and reliability of application support.

Qualifications

Bachelor’s degree in computer science, Information Technology, or equivalent experience.

6+ years of experience in an application support, system administration or related role.

Hands on technical skills in the following areas:

• Hands on experience with monitoring tools (e.g., Datadog, Splunk).
• Familiarity with cloud infrastructure (e.g., AWS, Kubernetes).
• Familiarity with database management systems (e.g., MSSQL, PostgreSQL, Oracle).
• Knowledge of operating systems (e.g., Linux, Windows).
• Stellar problem-solving and analytical skills.
• Strong attention to detail and multitasking prowess.
• Excellent communication and interpersonal skills.
• A team-oriented mindset with a dash of independence.

Preferred Experience

• Strong experience in at least one of the following domains is preferred.
  • Trading workflow including OMS (e.g., BlackRock Aladdin) and EMS
  • Data analytics and TCA report
• Business Intelligence tools (e.g., Power BI, Tableau, DataBricks)

Equal Opportunity Employer

GIC is an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.