Dynamics CRM Production Support Specialist – Banking

Innova Digital Solutions Pte Ltd; Singapore; Vor Ort; SGD 90.000 - 130.000; Vollzeit

Zusammenfassung

Innova Digital Solutions Pte Ltd in Singapore is seeking an experienced Microsoft Dynamics CRM Production Support Specialist to join a leading banking client. The role requires strong expertise in Dynamics CRM application support, SQL databases, Unix/Linux environments, incident management, and automation to keep mission-critical systems highly available.

You will provide L2/L3 production support, manage incidents within SLA, drive automation, and collaborate with development, infrastructure,

Qualifikationen

• 5+ years of Banking IT Production Support experience.
• Strong experience supporting Microsoft Dynamics CRM applications.
• Hands-on expertise in MS SQL Server, Oracle, Unix/Linux, and MQ.
• Experience with Control-M, SSIS packages, and batch job troubleshooting.
• Strong scripting and automation skills (Shell scripting, Windows Batch, or similar).
• Experience writing and debugging SQL queries, and code.
• Knowledge of ITIL framework, incident management, and problem management.
• Experience in high-availability and mission-critical production environments.

Aufgaben

• Provide L2/L3 production support for Microsoft Dynamics CRM applications.
• Ensure application availability, incident, problem, and capacity management.
• Investigate, troubleshoot, and resolve application incidents and user issues within SLA.
• Manage major incident communications and coordinate with stakeholders.
• Perform root cause analysis and implement preventive solutions.
• Drive service improvements through automation and process optimization.
• Collaborate with development, infrastructure, and support teams to ensure seamless operations.
• Support DR/BCP activities and change management processes.
• Maintain knowledge repositories and technical documentation.

Kenntnisse

Dynamics CRM

SQL & databases

Unix/Linux

Incident management

Automation

ITIL framework

Monitoring tools

Tools

SQL Server

Oracle

MQ

Control-M

SSIS

Jobbeschreibung

Innova Digital Solutions Pte Ltd in Singapore is seeking an experienced Microsoft Dynamics CRM Production Support Specialist to join a leading banking client. The role requires strong expertise in Dynamics CRM application support, SQL databases, Unix/Linux environments, incident management, and automation to keep mission-critical systems highly available.

You will provide L2/L3 production support, manage incidents within SLA, drive automation, and collaborate with development, infrastructure,