PRODUCTION SUPPORT ANALYST

INFINITY INFOSOFT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A financial services technology company in Singapore seeks an experienced application support professional. The ideal candidate will provide 24x7 support for finance applications, ensuring timely resolution of issues. Key qualifications include a degree in computer science/engineering, at least 5 years of relevant experience, and strong knowledge of job scheduling tools like Control M, as well as Oracle SQL and Hyperion. Excellent communication skills and the ability to work independently are essential for this role.

Qualifications

• Minimum 5 years of experience in application support, preferably in financial institutions.
• Excellent communication and interpersonal skills.
• Proactive and able to work independently and as part of a team.

Responsibilities

• Provide 24x7 application support to finance applications.
• Work on timely resolution for reported incidents.
• Perform root cause analysis to identify permanent solutions.

Skills

Application support

Problem-solving skills

Communication skills

Analytical skills

Team collaboration

Education

Degree in computer science/engineering or related disciplines

Tools

Control M

Oracle SQL/PLSQL

Unix

Windows MS SQL

Hyperion

Job description

Key Responsibilities

• Provide 24x7 application support to Finance applications and front‐line support for incoming issues to ensure timely and effective resolution of user issues & queries, any system issues and batch job failures
• Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool.
• Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented
• Ensure all incidents and problems are proactively managed – Prioritizing numerous issues of varying severity and escalating issues as appropriate to necessary teams and management
• Collaborate with the development team in identifying issue resolutions and transitioning of releases into production environment.
• Adopt standard Incident and Problem Management workflow and processes, i.e. timely ticket, defect and incident loggings, proper change management process, and quality issue/impact emails
• Participate in DR/BCM activities or infrastructure related upgrade
• Perform batch monitoring and scheduling of ad hoc batch jobs
• Document support issues and solutions into knowledge base

Key Requirements

• Degree in computer science/engineering or related disciplines
• Min 5 years of experience in application support environment, preferably in financial institutions
• Excellent communication, interpersonal, analytical, and problem‑solving skills
• Proactive and able to work independently and with a team.
• Good working knowledge with job scheduling using Control M
• Working experience in Hyperion, Oracle SQL/PLSQL, Unix, Windows MS SQL platforms
• Knowledge with performance management and reporting applications example OFSAA, Hyperion EPM/HFM, OBIEE, SAP (GL, procurement, REFX), OneSumX, Moodys Risk Authority will be added advantage.
• Knowledge of front to back operations, finance, risk and accounting will be added advantage