Production Engineer, Trading Applications

tp; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

TP ICAP Group in Singapore seeks a Support Engineer to maintain stability and performance for a global trading platform. You will support end-to-end operational workflows across regions with a strong focus on incident response and automation.

The role requires deep technical and functional expertise in trading applications, AWS environments, and market data flows. It offers a clear path toward Site Reliability Engineering responsibilities in a fast-paced, distributed setting.

Qualifications

• Degree level or equivalent education/experience.
• Experience supporting front/mid office applications.
• Knowledge of market data flows and pricing mechanisms.

Responsibilities

• Investigate and resolve escalated production issues using structured troubleshooting, log analysis, and system behaviour diagnostics.
• Monitor the health and performance of global trading applications, responding to alerts across regions.
• Support Start of Day and End of Day processes and environment readiness for global trading cycles.
• Maintain and improve monitoring, dashboards, and alerting for visibility and decision-making.
• Participate in change and release activities, deployment support, validation, and post-change review.
• Coordinate and support major incidents, ensuring clear triage, effective communication, and controlled recovery.
• Analyse recurring incidents to identify systemic issues and reliability improvements.
• Contribute to the evolution toward an SRE-aligned operating model, with resilience and automation.
• Identify opportunities to reduce manual operational effort through automation.
• Post-incident reviews with blameless root cause analysis and preventative actions.

Skills

AWS operations

Incident management

Root cause analysis

Log analysis

Market data knowledge

Session-based connectivity

Education

Bachelor's degree or equivalent

Tools

AWS

Load balancers

Managed databases

Regional failover

Monitoring dashboards

Job description

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist.

Role Overview

The individual will form part of a small team responsible for the support of global trading applications. The Support Engineer plays a critical role in maintaining the stability, performance, and operational reliability of a complex global trading platform. The role requires deep technical and functional expertise for resolution, escalated issues, supports global operational workflows across multiple regions, and ensures the platform runs consistently throughout daily trading cycles.

This position involves monitoring system health, analysing incidents, coordinating changes and releases. It requires strong troubleshooting skills, an understanding of electronic trading workflows, and the ability to collaborate effectively with a wide range of technical and business teams.

The Support Engineer ensures seamless daily operations, rapid incident response, accurate stakeholder communication, and proactive identification of risks or emerging issues. The role is both technically hands‑on and operationally engaged, requiring a structured mindset, situational awareness, and the ability to operate confidently in a fast‑moving, globally distributed environment.

As the platform and operating model continue to mature, this role will increasingly contribute to a Site Reliability Engineering (SRE)-aligned support model, with greater emphasis on automation, observability, reliability metrics, and systemic reduction of operational toil. The successful candidate will help shape this evolution while continuing to ensure the stability of critical trading services.

This role provides a strong pathway toward future SRE responsibilities as the platform and operating model continue to evolve.

Role Responsibilities

• Investigate and resolve escalated production issues using structured troubleshooting, log analysis, and system behaviour diagnostics.
• Monitor the health and performance of global trading applications, responding to alerts, incidents, and operational risks across regions.
• Support critical operational processes including Start of Day, End of Day, and environment readiness for global trading cycles.
• Maintain and continuously improve monitoring, dashboards, and alerting to enhance visibility, early detection, and operational decision‑making.
• Participate in change and release activities, including deployment support, impact assessment, validation, and post‑change review.
• Coordinate and support major incidents, ensuring clear triage, effective communication, and controlled recovery.
• Analyse recurring incidents and operational patterns to identify systemic issues and contribute to long‑term reliability improvements.
• Contribute to the evolution of the support function toward an SRE‑aligned operating model, with increased focus on resilience, automation, and production readiness.
• Identify opportunities to reduce manual operational effort through automation, tooling improvements, or process refinement.
• Participate in post‑incident reviews, contributing to blameless root cause analysis and tracking preventative actions with engineering and platform teams.

Experience / Competences

Essential

• Educated to degree level or equivalent combination of education and experience.
• Solid understanding of AWS operational environments, including load balancers, regional failover behaviour, instance lifecycles, and managed databases.
• Experience of supporting business critical front/mid office applications.
• Deep knowledge of market data flows, instrument definitions, pricing mechanisms, and session‑based connectivity.
• Ability to interpret complex application logs and diagnose backend issues with accuracy and speed.

Operational & Analytical Essentials

• Strong root‑cause analysis capability with the ability to evaluate symptoms, isolate faults, and determine remediation paths.
• Solid experience in incident management, major‑incident coordination, and structured problem‑solving.
• Demonstrated ability to work across regions, managing concurrent issues, escalations, and stakeholder communications.
• Clear understanding of change‑management disciplines includin