Product & User Operations Specialist (AI-Driven)

Simular; Singapore; On-site; SGD 55,000 - 90,000; Full time

Job summary

Simular is seeking a product operations professional in Singapore to own the relationship between our product and users, ensuring they are unblocked and their feedback informs the roadmap.

You will triage issues with engineering and product, build scalable support workflows, and synthesize insights to steer the product strategy. A strong bias toward automation and AI-enabled processes is valued.

Qualifications

• 2–4 years in product operations, user operations, customer success, or a similar role.
• Strong data analysis skills and ability to turn user data into actionable insights.
• Experience setting up or managing customer support systems and ticketing platforms.

Responsibilities

• Serve as the primary point of contact for user questions, feedback, and escalations.
• Triage incoming user issues and partner with engineering/product to drive resolution.
• Build and maintain support workflows, knowledge bases, and self-serve resources.
• Aggregate user feedback into product insights that influence the roadmap.
• Identify opportunities to automate operational work using AI agents and internal tooling.
• Track key user-experience metrics and raise the bar on performance.

Skills

Customer Success

Product Operations

Data Analysis

Automation

Education

Bachelor's degree in Business/IS/CS

Tools

Intercom

Zendesk

Job description

Simular is seeking a product operations professional in Singapore to own the relationship between our product and users, ensuring they are unblocked and their feedback informs the roadmap.

You will triage issues with engineering and product, build scalable support workflows, and synthesize insights to steer the product strategy. A strong bias toward automation and AI-enabled processes is valued.