Product & User Operations Lead - Insights & Automation

Simular Inc.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Simular Inc. is seeking a skilled professional for product operations and customer success. You will serve as the main contact for user questions, triage issues with engineering, and help shape the product roadmap through data-driven insights.

You will design and maintain support workflows, build knowledge bases, and pursue automation opportunities using AI and internal tools to improve efficiency and user satisfaction.

Qualifications

• 2–4 years in product operations, user operations, customer success, or a similar role.
• Bachelor's degree in Business, Information Systems, Computer Science, or related field.
• Experience setting up or managing customer support systems and ticketing platforms.
• Strong data analysis skills to track metrics and turn data into insights.
• Bias toward automation and building scalable systems, not only resolving tickets.
• Excellent written communication and the ability to translate complex issues clearly.

Responsibilities

• Serve as the primary contact for user questions, feedback, and escalations.
• Triage issues, troubleshoot, and collaborate with engineering and product to drive resolution.
• Build and maintain support workflows, knowledge bases, and self-serve resources.
• Aggregate user feedback into product insights that influence roadmaps.
• Identify opportunities to automate operational work using AI agents and internal tools.
• Track UX metrics and continuously raise the bar on response time and satisfaction.

Skills

Customer operations

Data analysis

Automation mindset

Communication

Education

Bachelor's degree in Business/Information Systems/Computer Science

Tools

Intercom

Zendesk

Job description

Simular Inc. is seeking a skilled professional for product operations and customer success. You will serve as the main contact for user questions, triage issues with engineering, and help shape the product roadmap through data-driven insights.

You will design and maintain support workflows, build knowledge bases, and pursue automation opportunities using AI and internal tools to improve efficiency and user satisfaction.