Technical Marketing Engineer (TME)

HP; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

HP Singapore is seeking a role focused on engineering and product quality leadership. The position requires driving product quality, reliability, and customer experience across the lifecycle, while translating field feedback into actionable improvements.

You will monitor warranty, telemetry, and customer experience data to identify trends and opportunities, lead investigations and root cause analyses, and collaborate with R&D, Manufacturing, Product Management, Customer Support, and Operations

Responsibilities

• Drive product quality, reliability, and customer experience throughout the product lifecycle.
• Serve as the customer advocate by translating customer feedback and field insights into actionable improvements.
• Monitor and analyse warranty, telemetry, call rate, and customer experience data to identify quality trends and opportunities.
• Lead investigation, root cause analysis, and resolution of critical product quality issues and customer escalations.
• Partner with R&D, Manufacturing, Product Management, Customer Support, and Operations teams to implement effective corrective actions and preventive measures.
• Utilise telemetry, warranty, NPS, call, and quality data to identify emerging risks, trends, and improvement opportunities.
• Develop data-driven recommendations to improve product quality, customer satisfaction, and business outcomes.
• Communicate product quality performance, risks, and recommendations to leadership and key stakeholders.

Job description

Description

• Drive product quality, reliability, and customer experience throughout the product lifecycle.
• Serve as the customer advocate by translating customer feedback and field insights into actionable improvements.
• Monitor and analyse warranty, telemetry, call rate, and customer experience data to identify quality trends and opportunities.
• Lead investigation, root cause analysis, and resolution of critical product quality issues and customer escalations.
• Partner with R&D, Manufacturing, Product Management, Customer Support, and Operations teams to implement effective corrective actions and preventive measures.

Product Quality Leadership

• Drive product quality, reliability, and customer experience throughout the product lifecycle.
• Serve as the customer advocate by translating customer feedback and field insights into actionable improvements.
• Monitor and analyse warranty, telemetry, call rate, and customer experience data to identify quality trends and opportunities.

Issue Management & Escalation Leadership

• Lead investigation, root cause analysis, and resolution of critical product quality issues and customer escalations.
• Partner with R&D, Manufacturing, Product Management, Customer Support, and Operations teams to implement effective corrective actions and preventive measures.

Data Analytics & Insights

• Utilise telemetry, warranty, NPS, call, and quality data to identify emerging risks, trends, and improvement opportunities.
• Develop data-driven recommendations to improve product quality, customer satisfaction, and business outcomes.
• Communicate product quality performance, risks, and recommendations to leadership and key stakeholders.

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere

HP is a Human Capital Partner – we commit to human capital development and adopting progressive workplace practices in Singapore.

Job

Engineering

Schedule

Full time

Shift

No shift premium (Singapore)

Travel

25%

Relocation

No

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal”