Product Support Engineering Manager: Enhanced Services

F5 NETWORKS SINGAPORE PTE LTD; Singapore; On-site; SGD 150,000 - 190,000; Full time

Job summary

F5 Networks Singapore Pte Ltd is seeking a Product Support Engineering Manager for Enhanced Services. This leadership role provides direct supervision to Service Delivery Managers and related staff, guiding global consistency of Enhanced Services offerings.

You will escalate critical issues, coach teams, drive process improvements, support sales, and collaborate with leaders to deliver exceptional customer satisfaction across our support portfolio.

Qualifications

• 7 years of management experience in a technical support role.
• BA/BS or equivalent degree.
• Experience in a technical support role is a plus.

Responsibilities

• Escalation point to ensure critical issues for valuable customers are resolved.
• Supervise staff including performance evaluations, PTO, training, and hiring.
• Collaborate with leaders to gain cooperation and solutions for team and customers.
• Coordinate internal and external communication to direct issue resolution.
• Ensure high customer satisfaction by adhering to F5's Quality Management System.
• Contribute to process and infrastructure improvements.
• Assist in the Service Sales process to demonstrate value of Enhanced Services.
• Perform other related duties as assigned.

Skills

Management experience

Technical support leadership

Education

BA/BS or equivalent

Job description

F5 Networks Singapore Pte Ltd is seeking a Product Support Engineering Manager for Enhanced Services. This leadership role provides direct supervision to Service Delivery Managers and related staff, guiding global consistency of Enhanced Services offerings.

You will escalate critical issues, coach teams, drive process improvements, support sales, and collaborate with leaders to deliver exceptional customer satisfaction across our support portfolio.