Product Support Engineer (Aerospace MRO)

Liebherr Group; Singapore; On-site; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary & benefits

Two-way transport to Clementi MRT

Medical, dental & lifestyle benefits

Good work-life balance

Job summary

Liebherr Singapore Pte Ltd is seeking a Product Support Engineer to deliver engineering and technical support for Liebherr products in service or pre-entry. You will act as a focal point for technical issues with OEMs, operators, and customers, assist with warranty decisions, and liaise with the AER network for responses to queries.

You will review publication changes, support ROI analyses for new capabilities, and participate in vendor evaluations.

Qualifications

• Engineering degree in Mechanical/Electronic/Aerospace or Aeronautic or equivalent.
• 3-5 years’ work experience in aviation repair or aviation industry environment.
• Experience in Part 145 organization repair workflow processes.
• Knowledge of hydraulic/pneumatic theory and operation.
• Familiarity with technical documents and drawings.

Responsibilities

• Provide engineering/technical support to airlines and MROs for Liebherr products.
• Act as focal point for reporting and following up of technical issues with OEMs and customers.
• Assist warranty investigations and recommend warranty decisions.
• Review and implement Technical Publication changes in internal systems.
• Support capital equipment justification and ROI analysis for new projects.
• Coordinate with OEMs and Field Service Representatives for technical responses.
• Travel 10–20% of time for training or work objectives.

Skills

Aviation repair experience

Part 145 repair workflow

Strong communication

Education

Engineering degree in Mechanical/Electronic/Aerospace or Aeronautic

Tools

CAD/CATIA

3D modelling

MS Office

ERP/SAP

Power BI

Job description

The Product Support Engineer will be responsible for providing engineering/technical support and expertise to airlines and MROs for the Liebherr products in service or preparing for entry into service.

What You Can Expect Of The Role

• You’ll act as the focal point for reporting, monitoring, and following up of technical issues related to product reliability and performance with OEMs, operators, and customers.
• You’ll assist with warranty investigation, elaborate technical conclusions, and make recommendations for warranty decisions.
• You’ll liaise with the Liebherr Group’s AER network (OEMs & MRO sites, as required) to establish responses to technical queries and support Field Service Representatives (FSR).
• You’ll support the review of removal data and analysis of operational data for technical review, reliability analysis, and monitoring (e.g. fleet, system, component MTBUR).
• You’ll review changes and updates to Technical Publications (CMM/CRM/SIL/SB) and provide guidance (e.g. repair shop, repair development, etc.) on recommended/necessary follow‑on action.
• You’ll update and implement Technical Publication changes into the internal database and resolve any queries and/or discrepancies in technical documentation with the OEM.
• You’ll support capital equipment justification, cost estimation, and ROI analysis for new capability projects.
• You’ll respond to customer or business partner requests for technical case or engineering disposition.
• You’ll initiate and support OEM engineering activities (e.g. work scope review, preventive maintenance programs).
• You’ll participate in the specification, review and selection of vendors/suppliers related to repair requirements.
• Any other duties as assigned.

What We Expect Of You

• Engineering degree in the field of Mechanical / Electronic / Aerospace or Aeronautic or equivalent.
• 3 - 5 years’ work experience related to aviation repair or aviation industry environment.
• Demonstrated experience in Part 145 organization repair workflow processes.
• Experience in maintenance or overhaul of Aircraft landing gears will be advantageous.
• Key understanding of Hydraulic / Pneumatic theory and operation.
• A broad knowledge of theory, principles and practical application of key management tools, such as project planning, risk assessment, statistics, and statistical process control.
• Experience in the use of IT applications, such as CAD/CATIA, 3D modelling, MS Office, ERP/SAP, Power BI, etc.
• Good understanding of technical documents (such as CMMs, engineering drawings, wiring diagrams, pneumatic, hydraulic, mechanical, electrical schematics), process qualification & capability certification.
• Strong communication skills and ability to work in a team organization.
• Flexibility to take on other various engineering related assignments / responsibilities as required for future growth of operations.
• Occasional travel to domestic / international destinations for purpose of training / work related objectives (estimated 10% - 20% of time on annual basis).

What We Offer

Experience the Liebherr Culture and Belief of “One Passion. Many Opportunities.” Immerse in our diversified workforce and make a meaningful, real‑world impact with our organisation. We offer a competitive starting salary along with comprehensive medical, dental, and lifestyle benefits. Additional perks include two‑way transportation provided to/from Clementi MRT, a friendly and nurturing environment and good work‑life balance.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Hau Xuan Brandon Kok.

One Passion. Many Opportunities.

The Company

Liebherr‑Singapore Pte Ltd is part of the globally acting Liebherr Group. The company is responsible for the sales and after‑sales services for ship and offshore cranes, port equipment, earthmoving machines, crawler cranes, tower cranes, mobile cranes, refrigerators and freezers as well as maintenance, repair and overhaul (MRO) of aerospace components.

Location

Liebherr‑Singapore Pte. Ltd.
No 8 Pandan Avenue
609384 Singapore
Singapore (SG)

Contact

Hau Xuan Brandon Kok
[e-mail]