Product Specialist (Ophthalmology)

Transmedic Group; Singapore; On-site; SGD 56,000 - 100,000; Full time

Job summary

Transmedic Group is seeking a committed ophthalmic sales professional to drive uptake of new treatment paradigms and grow the ophthalmology business in the assigned territory.

You will provide clinical support to ophthalmic practices, analyse needs, prepare competitive quotations, and coordinate with cross-functional teams to deliver excellent service. Fresh graduates with 1–2 years of relevant experience are welcome to apply, with strong communication and MS Office skills.

Qualifications

• Bachelor's degree in Optical/Optometry/Ophthalmology/Medical Science/Life Science or equivalent.
• Fresh graduates welcome
• 1–2 years of relevant experience preferred
• Strong interpersonal and communication skills
• Proficiency in MS Office

Responsibilities

• Drive uptake of new treatment paradigms in Ophthalmic care with cross-functional colleagues.
• Optimise and grow Ophthalmology business in the territory using insights and planning to meet sales targets.
• Prepare accurate, clear quotations to increase profitability within deadlines.
• Regularly monitor debtors and coordinate with Finance for timely collections.
• Provide clinical support to ophthalmic practices and assess their needs to improve surgical outcomes.
• Maintain customer data and follow up on orders and payments, ensuring good relationships with clients.

Skills

Interpersonal skills

Written & verbal communication

Prioritization

Education

Bachelor's Degree in Optical/Optometry/Ophthalmology/Medical Science/Life Science or equivalent

Tools

MS Office

Job description

Key Responsibilities 2. Customer Focus (Service) 3. Process (Effectiveness) 4. People Management (Development) Pre-Requisites (Qualifications & Experience)

• Financial (Innovation)
• Drive uptake of new treatment paradigms in Surgical Ophthalmic working closely with cross-functional colleagues.
• Optimise, grow, and manage Ophthalmology business in aligned territory using customer insights, business planning methodologies, to achieve agreed sales and growth targets.
• Preparation of Correct, Clear, Current, Complete and Competitive commercial offers (Quotations) as per the customer requirements within the stipulated time frame to increase company profitability.
• Regular monitoring of Debtors and coordination with Finance staff to ensure timely collections.
• Following up with customers for the outstanding payments > 30 days. Addressing issues with the customers by supplying statement of accounts and copies of invoice.
• Manage individual customer data base by updating contact information. Regular updates to Sales Manager and Country Manager regarding customers.
• Provide clinical support to Ophthalmic practices, assess and identify needs of practice to improve surgical outcomes
• Assist practices analyse their outcomes (e.g. reviewing files, data entry for analysis) as required and train the staff on the theory and techniques of improving biometry measurements as required
• Constant track on competitor activity feedback to maintain a competitive advantage.
• Management of Customer Calls/Enquiries/Orders directly and execution, follow-up with respective Customer Service Personnel
• Contacting customer for follow-up on orders and deliveries and maintaining good relationship with customers.
• Taking corrective/preventive actions as a follow up measure to customer complaints by coordinating with the After-Sales Service division.
• Collaborating with other departments to ensure sales activities are integrated and proper processes and protocols are followed to provide the most suitable service to the customer needs.
• Review of processes and recommend process improvements to ensure customer is successful.
• Send in Daily & Weekly work reports and other reports that maybe required.
• Efficient, timely and accurate reporting of Sales activities, results, opportunities & threats to National Sales Manager.
• Maintaining and archiving quotation and pricing information for future strategic and management decisions.
• Ability to coordinate and work as an effective team member with all levels
• Assist with other duties assigned by the Management from time to time based on the demands of the business and its developments or challenges.
• Possess a Bachelors Degree in Optical/Optometry/Ophthalmology/Medical Science/Life Science or equivalent.
• Fresh graduates are welcome to apply
• Preferably minimum of 1-2 years of relevant working experience
• Good inter-personal skills, efficient oral & written communication
• Excellent computer literacy
• Ability to prioritize and execute knowledge of local laws and documentary procedures
• Proficiency in MS Office Application (Word, Power Point, Excel)