Product Specialist

EMERSON ASIA PACIFIC PRIVATE LIMITED; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Emerson Asia Pacific Private Limited is seeking a Product or Applications professional to provide technical expertise and application support that helps customers optimize instrumentation and process operations. You will configure software, commission systems, deliver training, and work with global teams to ensure a high-quality customer experience across regions.

This role offers collaboration with cross-functional teams and opportunities to impact safety, reliability, and efficiency across

Qualifications

• Experience providing technical support, application engineering, commissioning, or related engineering services in an industrial environment.
• Knowledge of process instrumentation, automation technologies, or industrial systems.
• Ability to diagnose technical issues, evaluate solutions, and communicate recommendations.
• Strong interpersonal, presentation, and customer engagement skills.
• Ability to travel regionally as business needs require.
• Experience collaborating with global teams across regions.

Responsibilities

• Provide remote and on-site technical support for customers throughout the pre-sales and post-sales lifecycle.
• Configure, commission, and troubleshoot software and system solutions to meet customer requirements and operational objectives.
• Deliver technical training and knowledge-sharing sessions for customers and internal stakeholders, including sales and service teams.
• Collaborate with technical support specialist, business development teams, product management, operations, lifecycle services, quality teams, sales organizations, and external partners to deliver integrated solutions.
• Support project pursuit activities by providing technical expertise that helps customers evaluate and implement Emerson solutions.
• Coordinate with other business units to ensure seamless technical support and successful customer outcomes.
• Build trusted relationships with customers by understanding their needs and delivering responsive, high-quality support.
• Contribute to continuous improvement initiatives that enhance customer satisfaction, operational excellence, and business performance.
• Achieve customer satisfaction and SLA targets by delivering timely, high-quality support and monitoring performance through established internal metrics and tracking systems.
• Travel as needed to support customers and projects across the Asia Pacific region and other locations as required.

Skills

Technical support

Application engineering

Commissioning

Customer engagement

Cross-functional collaboration

Education

Bachelor's degree in Engineering

Job description

Ifyou are a Product or Applications professional looking for an opportunity togrow your career, Emerson has an exciting opportunity for you. In this role,you will provide technical expertise and application support that helpscustomers optimize the performance, reliability, and safety of theirinstrumentation and process operations. Working closely with customers andcross-functional teams, you will deliver software configuration, commissioningsupport, training, and technical guidance while contributing to an exceptionalcustomer experience. This position offers opportunities to collaborate withglobal teams, support innovative technology solutions, and make a meaningfulimpact across a variety of industries.

In this Role, YourResponsibilities Will Be:

• Provide remote and on-site technical supportfor customers throughout the pre-sales and post-sales lifecycle.
• Configure, commission, and troubleshootsoftware and system solutions to meet customer requirements and operationalobjectives.
• Deliver technical training andknowledge-sharing sessions for customers and internal stakeholders, includingsales and service teams.
• Collaborate with technical support specialist, business development teams, product management, operations,lifecycle services, quality teams, sales organizations, and external partners to deliver integrated solutions.
• Support project pursuit activities byproviding technical expertise that helps customers evaluate and implementEmerson solutions.
• Coordinate with other business units to ensureseamless technical support and successful customer outcomes.
• Build trusted relationships with customers byunderstanding their needs and delivering responsive, high-quality support.
• Contribute to continuous improvementinitiatives that enhance customer satisfaction, operational excellence, andbusiness performance.
• Achieve customer satisfaction and servicelevel agreement (SLA) targets by delivering timely, high-quality support andmonitoring performance through established internal metrics and trackingsystems.
• Travel as needed to support customers andprojects across the Asia Pacific region and other locations as required.

Who You Are:

You learn quickly when facingnew situations. You anticipate the impact of emerging technologies and makenecessary adjustments. You achieve gained trust and support of others.

For This Role, You Will Need:

• Experience providing technical support,application engineering, commissioning, or related engineering services in anindustrial environment.
• Knowledge of process instrumentation,automation technologies, or industrial systems.
• Ability to diagnose technical issues, evaluatesolutions, and effectively communicate recommendations.
• Strong interpersonal, presentation, andcustomer engagement skills.
• Ability to collaborate effectively withmultidisciplinary and geographically dispersed teams.
• Willingness and ability to travel regionallyas business needs require.

Preferred Qualifications that Set You Apart:

• Bachelor's degree in engineering or equivalentcombination of education, training, and relevant professional experience.
• Experience supporting process instrumentation,measurement technologies, control systems, or related automation solutions.
• Experience delivering customer training,workshops, or technical presentations.
• Familiarity with software configuration,system integration, and commissioning activities.
• Experience working in customer-facing roleswithin industrial, process manufacturing, energy, chemical, oil and gas, power,water, or related industries.
• Ability to manage multiple priorities whilemaintaining a strong focus on quality and customer satisfaction.
• Experience collaborating with global teamsandsupporting customers across different regions and cultures.

Our Culture &Commitment to You

At Emerson, weprioritize a workplace where every employee is valued, respected, and empoweredto grow. We foster an environment that encourages innovation, collaboration,and diverse perspectives— because we know that great ideas come from greatteams. Our commitment to ongoing career development and growing an inclusiveculture ensures you have the support to thrive. Whether through mentorship,training, or leadership opportunities, we invest in your success so you canmake a lasting impact. We believe diverse teams, working together are key todriving growth and delivering business results.

We recognize theimportance of employee wellbeing. We prioritize providing competitive benefitsplans, a variety of medical insurance plans, Employee Assistance Program,employee resource groups, recognition, and much more. Our culture offersflexible time off plans, including paid parental leave (maternal and paternal),vacation and holiday leave.

WHYEMERSON

Our Commitment to OurPeople

At Emerson, we aremotivated by a spirit of collaboration that helps our diverse, multiculturalteams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built anengaged community of inquisitive, dedicated people who thrive knowing they arewelcomed, trusted, celebrated, and empowered to solve the world’s most complexproblems — for our customers, our communities, and the planet. You’ll contributeto this vital work while further developing your skills through ouraward-winning employee development programs. We are a proud corporate citizenin every city where we operate and are committed to our people, ourcommunities, and the world at large. We take this responsibility seriously andstrive to make a positive impact through every endeavor.

At Emerson, you’ll seefirsthand that our people are at the center of everything we do. So, let’s go.Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Pushboundaries. Be empowered to make things better. Speed up to break through.Let’s go, together.

ABOUTEMERSON

Emerson is a globalleader in automation technology and software. Through our deep domain expertiseand legacy of flawless execution, Emerson helps customers in criticalindustries like life sciences, energy, power and renewables, chemical andadvanced factory automation operate more sustainably while improvingproductivity, energy security and reliability.

With global operationsand a comprehensive portfolio of software and technology, we are helpingcompanies implement digital transformation to measurably improve theiroperations, conserve valuable resources and enhance their safety.

We offer equitableopportunities, celebrate diversity, and embrace challenges with confidencethat, together, we can make an impact across a broad spectrum of countries andindustries. Whether you’re an established professional looking for a careerchange, an undergraduate student exploring possibilities, or a recent graduatewith an advanced degree, you’ll find your chance to make a difference withEmerson. Join our team – let’s go!