Product Specialist

City of Shakopee, MN; Singapore; Hybrid; SGD 90,000 - 130,000; Full time

Job summary

Emerson is seeking a Product or Applications professional to provide technical expertise and application support that helps customers optimize the performance, reliability, and safety of their instrumentation and process operations.

You will work with customers and cross-functional teams to deliver software configuration, commissioning support, training, and technical guidance while contributing to an exceptional customer experience.

Qualifications

• Experience providing technical support and application engineering in an industrial environment.
• Knowledge of process instrumentation, automation technologies, or industrial systems.
• Ability to diagnose issues and communicate recommendations.
• Experience delivering customer training or workshops.

Responsibilities

• Provide remote and on-site technical support for customers throughout the pre-sales and post-sales lifecycle.
• Configure, commission, and troubleshoot software and system solutions to meet customer requirements and operational objectives.
• Deliver technical training and knowledge-sharing sessions for customers and internal stakeholders, including sales and service teams.
• Collaborate with technical support specialists, business development teams, product management, operations, lifecycle services, quality teams, sales organizations, and external partners to deliver integrated solutions.
• Support project pursuit activities by providing technical expertise that helps customers evaluate and implement Emerson solutions.
• Coordinate with other business units to ensure seamless technical support and successful customer outcomes.
• Build trusted relationships with customers by understanding their needs and delivering responsive, high-quality support.
• Contribute to continuous improvement initiatives that enhance customer satisfaction, operational excellence, and business performance.
• Achieve customer satisfaction and service level agreement (SLA) targets by delivering timely, high-quality support and monitoring performance through established internal metrics and tracking systems.
• Travel as needed to support customers and projects across the Asia Pacific region and other locations as required.

Skills

Technical support

Application engineering

Commissioning

Industrial instrumentation

Automation technologies

Interpersonal skills

Customer engagement

Travel willingness

Education

Bachelor's degree in engineering

Tools

Software configuration

System integration

Job description

Job Summary

If you are a Product or Applications professional looking for an opportunity to grow your career, Emerson has an exciting opportunity for you. In this role, you will provide technical expertise and application support that helps customers optimize the performance, reliability, and safety of their instrumentation and process operations. Working closely with customers and cross-functional teams, you will deliver software configuration, commissioning support, training, and technical guidance while contributing to an exceptional customer experience. This position offers opportunities to collaborate with global teams, support innovative technology solutions, and make a meaningful impact across a variety of industries.

In This Role, Your Responsibilities Will Be:

• Provide remote and on-site technical support for customers throughout the pre-sales and post-sales lifecycle.


• Configure, commission, and troubleshoot software and system solutions to meet customer requirements and operational objectives.


• Deliver technical training and knowledge-sharing sessions for customers and internal stakeholders, including sales and service teams.


• Collaborate with technical support specialists, business development teams, product management, operations, lifecycle services, quality teams, sales organizations, and external partners to deliver integrated solutions.


• Support project pursuit activities by providing technical expertise that helps customers evaluate and implement Emerson solutions.


• Coordinate with other business units to ensure seamless technical support and successful customer outcomes.


• Build trusted relationships with customers by understanding their needs and delivering responsive, high-quality support.


• Contribute to continuous improvement initiatives that enhance customer satisfaction, operational excellence, and business performance.


• Achieve customer satisfaction and service level agreement (SLA) targets by delivering timely, high-quality support and monitoring performance through established internal metrics and tracking systems.


• Travel as needed to support customers and projects across the Asia Pacific region and other locations as required.

Who You Are:

You learn quickly when facing new situations. You anticipate the impact of emerging technologies and make necessary adjustments. You achieve gained trust and support of others.

For This Role, You Will Need:

• Experience providing technical support, application engineering, commissioning, or related engineering services in an industrial environment.


• Knowledge of process instrumentation, automation technologies, or industrial systems.


• Ability to diagnose technical issues, evaluate solutions, and effectively communicate recommendations.


• Strong interpersonal, presentation, and customer engagement skills.


• Ability to collaborate effectively with multidisciplinary and geographically dispersed teams.


• Willingness and ability to travel regionally as business needs require.

Preferred Qualifications That Set You Apart:

• Bachelor's degree in engineering or equivalent combination of education, training, and relevant professional experience.


• Experience supporting process instrumentation, measurement technologies, control systems, or related automation solutions.


• Experience delivering customer training, workshops, or technical presentations.


• Familiarity with software configuration, system integration, and commissioning activities.


• Experience working in customer-facing roles within industrial, process manufacturing, energy, chemical, oil and gas, power, water, or related industries.


• Ability to manage multiple priorities while maintaining a strong focus on quality and customer satisfaction.


• Experience collaborating with global teams and supporting customers across different regions and cultures.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

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