Product Owner (Public Sector focus)

Cognizant; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Cognizant is seeking a proactive Business Analyst to bridge business needs, operational processes, and digital transformation in Singapore. The role focuses on critically examining workflows, identifying improvement opportunities, and reimagining service delivery with user-centric solutions.

The ideal candidate thrives in ambiguity, challenges existing practices constructively, and translates complex problems into actionable deliverables for cross-functional teams.

Qualifications

• Experience in business analysis, process improvement, digital transformation.
• Strong analytical and problem-solving abilities.
• Ability to facilitate stakeholder discussions and influence decisions.
• Experience in process mapping and requirements elicitation.
• Comfortable working across business and technology teams with Agile practices.
• Self-driven, adaptable in evolving environments.

Responsibilities

• Engage stakeholders to understand business processes and user needs.
• Analyze workflows to identify inefficiencies and opportunities for simplification, standardisation, automation, or redesign.
• Translate needs into clear problem statements, user journeys, functional requirements, and user stories.
• Facilitate workshops with business users, operational teams and technology stakeholders to align priorities.
• Support solution validation, user acceptance testing, and change impact assessments.
• Continuously propose improvements based on user feedback and emerging technologies.

Skills

Business analysis

Process improvement

Stakeholder facilitation

Agile delivery

Problem solving

User journey mapping

Change management

Job description

Role Overview

We are looking for a proactive and analytical Business Analyst who can bridge business needs, operational processes, and digital transformation.

Beyond traditional requirements gathering, the role will work closely with business stakeholders to critically examine existing workflows, identify opportunities for improvement, and reimagine how services can be delivered more effectively.

The ideal candidate should be comfortable navigating ambiguity, challenging existing practices constructively and translating business problems into practical, user-centric solutions.

Key Responsibilities

• Business Analysis & Discovery: Engage stakeholders to understand business processes, operational challenges, and underlying user needs, going beyond stated requirements to uncover root causes.

• Business Process Transformation: Analyse existing workflows, identify inefficiencies and opportunities for simplification, standardisation, automation, or fundamental process redesign.

• Product & Solution Thinking: Translate business needs into clear problem statements, user journeys, functional requirements, and user stories, while considering opportunities for reuse and integration.

• Stakeholder Engagement: Facilitate workshops and discussions with business users, operational teams and technology stakeholders to challenge assumptions, align priorities, and drive meaningful change.

• Change & Implementation Support: Support solution validation, user acceptance testing, change impact assessments and adoption of redesigned processes.

• Continuous Improvement: Proactively recommend improvements based on user feedback, operational insights and emerging technologies, ensuring solutions deliver measurable business outcomes.

Requirements

• Experience in business analysis, business process improvement, digital transformation, product management, or related disciplines.

• Strong analytical and problem-solving skills, with the ability to deconstruct complex business problems and propose practical improvements.

• Ability to facilitate stakeholder discussions, challenge existing assumptions, and influence decisions constructively.

• Experience in process mapping, requirements elicitation, user journey analysis, and translating business needs into actionable deliverables.

• Comfortable working across business and technology teams, with an understanding of Agile delivery practices.

• Self-driven, adaptable, and comfortable operating in ambiguous or evolving environments.

Preferred Attributes

• Experience in public-sector transformation, social services, or complex service delivery environments.

• Exposure to service design, design thinking, business process re-engineering, or product discovery.

• Ability to balance immediate operational needs with longer-term transformation objectives.

• Strong curiosity, empathy for end users and willingness to question the status quo.

Technology-agnostic role: Experience with specific platforms or enterprise applications is not mandatory. We value strong business judgement, transformation capabilities, and the ability to identify the right solutions over proficiency in any technology.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.