Public Sector Product Owner: Transform & Digitalize

Cognizant; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Cognizant is seeking a proactive Business Analyst to bridge business needs, operational processes, and digital transformation in Singapore. The role focuses on critically examining workflows, identifying improvement opportunities, and reimagining service delivery with user-centric solutions.

The ideal candidate thrives in ambiguity, challenges existing practices constructively, and translates complex problems into actionable deliverables for cross-functional teams.

Qualifications

• Experience in business analysis, process improvement, digital transformation.
• Strong analytical and problem-solving abilities.
• Ability to facilitate stakeholder discussions and influence decisions.
• Experience in process mapping and requirements elicitation.
• Comfortable working across business and technology teams with Agile practices.
• Self-driven, adaptable in evolving environments.

Responsibilities

• Engage stakeholders to understand business processes and user needs.
• Analyze workflows to identify inefficiencies and opportunities for simplification, standardisation, automation, or redesign.
• Translate needs into clear problem statements, user journeys, functional requirements, and user stories.
• Facilitate workshops with business users, operational teams and technology stakeholders to align priorities.
• Support solution validation, user acceptance testing, and change impact assessments.
• Continuously propose improvements based on user feedback and emerging technologies.

Skills

Business analysis

Process improvement

Stakeholder facilitation

Agile delivery

Problem solving

User journey mapping

Change management

Job description

Cognizant is seeking a proactive Business Analyst to bridge business needs, operational processes, and digital transformation in Singapore. The role focuses on critically examining workflows, identifying improvement opportunities, and reimagining service delivery with user-centric solutions.

The ideal candidate thrives in ambiguity, challenges existing practices constructively, and translates complex problems into actionable deliverables for cross-functional teams.