Product Owner, AI Email App - Build Practical AI Workflows

Triwill Group; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Triwill Group is seeking a Product Owner for AI Email App to bridge user needs, model capability, and engineering constraints. You will collaborate with ML and backend teams to define how the system should behave, measure success, and drive improvements.

This hands-on role requires deep technical understanding and the ability to translate complex AI concepts into concrete requirements, plans, and trade-offs that balance quality, latency, cost, and user trust.

Qualifications

• Strong CS fundamentals and system design skills.
• Solid understanding of modern ML and how AI systems behave in production.
• Comfortable reading technical designs, understanding architectures, and engaging deeply with engineers.
• Strong intuition for model limitations, hallucinations, evaluation, and failure modes.
• Significant experience owning complex, technical products end-to-end.

Responsibilities

• Define end-to-end requirements for AI capabilities, from model behavior to system behavior to user experience.
• Translate model capabilities, evaluation results, and technical constraints into clear product and system decisions.
• Make trade-offs across quality, latency, cost, reliability, safety, and UX.
• Work closely with ML, backend, and client engineers on system design, evaluation, and iteration.
• Define and evolve evaluation frameworks across offline metrics, online experiments, and human feedback.
• Establish clear quality bars and feedback loops for AI-powered experiences.
• Drive execution through clear specifications, prioritization, and strong technical judgment.
• Identify failure modes and ensure AI systems behave predictably and recover gracefully.
• Own product quality end-to-end, correctness, reliability, usefulness, and user trust.

Skills

CS fundamentals

System design

ML in production

Model evaluation

Decision making

Ownership

Job description

Triwill Group is seeking a Product Owner for AI Email App to bridge user needs, model capability, and engineering constraints. You will collaborate with ML and backend teams to define how the system should behave, measure success, and drive improvements.

This hands-on role requires deep technical understanding and the ability to translate complex AI concepts into concrete requirements, plans, and trade-offs that balance quality, latency, cost, and user trust.