Product Ops Intern: Build, Automate & Improve SaaS Ops

Moonfire; Singapore; On-site; SGD 17,000 - 23,000; Full time

Job summary

Flagright in Singapore is seeking a Product Operations Intern to work with customer-facing and product teams. You will gather insights, support customer interactions, document processes, and translate feedback into product improvements.

This is a high-ownership role for someone early in their career, with initiative and multi-tasking expected. Ideal candidates are pursuing or have recently completed a degree in a related field, possess strong written and verbal communication, and are comfortable

Qualifications

• Currently based in Singapore and able to work on-site without visa sponsorship.
• Pursuing or recently completed a degree in a relevant field.
• Strong written and verbal communication skills.
• Detail-oriented and organized, capable of juggling multiple tasks.
• Comfortable joining customer calls and representing the team.
• Curious about how B2B SaaS products work and eager to learn across product and customer success.

Responsibilities

• Support customer implementations and onboardings with CSMs across setup and go-live validation.
• Build internal tooling to improve CS and product operations and automate workflows.
• Identify process gaps and design fixes to reduce manual work.
• Own knowledge base infrastructure, track coverage and freshness.
• Maintain signals and reporting for SLA and KPI visibility.
• Collaborate with Product and Engineering to translate feedback into clear requirements.
• Support QA for new feature releases, verifying functionality against requirements.

Skills

Communication skills

Detail oriented

Independent work

Proactive blocker raising

B2B SaaS familiarity

Education

Pursuing or recent degree in Business/PM/CS/Finance

Job description

Flagright in Singapore is seeking a Product Operations Intern to work with customer-facing and product teams. You will gather insights, support customer interactions, document processes, and translate feedback into product improvements.

This is a high-ownership role for someone early in their career, with initiative and multi-tasking expected. Ideal candidates are pursuing or have recently completed a degree in a related field, possess strong written and verbal communication, and are comfortable