Product Operations Manager, WorkBuddy Enterprise

Tencent; Singapore; On-site; SGD 120,000 - 170,000; Full time

Job summary

Tencent is seeking a Product Operations Manager for WorkBuddy Enterprise to drive cost efficiency and commercial effectiveness across APAC and international markets. You will manage pricing operations, growth enablement, and regulatory compliance to ensure scalable delivery and sustained growth.

The role requires a BA/BS plus 4+ years in product or business operations within enterprise tech or SaaS, with fluency in English and Chinese to support regional and China HQ collaboration.

Qualifications

• Bachelor’s degree or above in Business, Operations, Computer Science, or a related discipline, or equivalent practical experience.
• Strong analytical skills to assess pricing performance, discount patterns, and revenue impact.
• Familiarity with compliance operations for cloud services or enterprise software, including data protection regulations and cybersecurity requirements.

Responsibilities

• Drive product cost and resource operations across APAC and international markets, coordinating with engineering and finance.
• Execute pricing and quotation operations, maintain pricing frameworks, and support sales with accurate quotations.
• Analyze customer adoption, retention, and revenue trends to identify growth levers and scale product usage.
• Oversee regional compliance operations, including regulatory filings, data residency tracking, and security standards.
• Coordinate cross-functional workflows across regional teams, productHQ, and R&D for scalable processes.

Skills

Analytical skills

Education

Bachelor’s degree or above in Business, Operations, Computer Science, or related discipline

Job description

Business Unit

Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses.

Business Unit

Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses.

What The Role Entails

The Product Operations Manager, WorkBuddy Enterprise will drive operational excellence and commercial effectiveness for WorkBuddy Enterprise’s agent product portfolio across APAC and international markets.This role covers product pricing operations, growth enablement, cost optimisation, resource coordination and compliance operations, ensuring products are delivered efficiently, operated at scale, and positioned for sustained business growth in international markets.

• Manage product cost and resource operations, monitoring resource utilisation, analysing unit economics, and coordinating with engineering and finance teams to optimise delivery costs and improve operational efficiency across WorkBuddy Enterprise products.
• Execute pricing and quotation operations, maintaining and optimising pricing frameworks, supporting sales teams with accurate and timely quotations, and analysing pricing and discount performance to inform commercial decisions.
• Drive business growth operations through data-driven analysis of customer adoption, retention, consumption patterns, and revenue trends, identifying growth levers and implementing operational initiatives to scale product usage and improve customer lifetime value.
• Oversee compliance operations for regional markets, including regulatory filing coordination, compliance audit support, data residency tracking, and ensuring product changes meet global market regulatory and security standards.
• Coordinate cross-functional operational workflows across regional commercial teams, headquarters product teams, and R&D, establishing scalable processes for issue resolution, product launch readiness, and ongoing operational support that enable efficient regional scaling.

Who We Look For

• Bachelor’s degree or above in Business, Operations, Computer Science, or a related discipline, or equivalent practical experience, together with at least four years of product operations, commercial operations, or business operations experience in enterprise technology, cloud services, or SaaS.
• Demonstrated experience in cost analysis, resource planning, or operational budgeting for technology products, with the ability to translate operational data into actionable efficiency and margin improvements.
• Familiarity with compliance operations for cloud services or enterprise software, including data protection regulations, cybersecurity requirements, and regional certification processes relevant to APAC markets.
• Experience supporting pricing operations, quotation management, or commercial modelling for technology products, with strong analytical skills to assess pricing performance, discount patterns, and revenue impact.
• Professional proficiency in English and Chinese, both written and verbal, is required to coordinate regional commercial and compliance operations in English across international markets, and to collaborate effectively with Chinese-speaking product, finance, and R&D stakeholders at China headquarters.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.