Product Operations Manager, WorkBuddy Enterprise

TENCENT CLOUD INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

Tencent is seeking a Product Operations Manager for WorkBuddy Enterprise to drive operational excellence and pricing effectiveness across APAC and international markets.

The role covers cost optimization, quotation operations, and data-driven growth initiatives, while ensuring compliance with global standards and regional regulations. Strong English and Chinese language skills are required to collaborate with regional teams and China headquarters.

Qualifications

• Bachelor's degree or above in Business, Operations, Computer Science, or related discipline.
• 4+ years of product operations, commercial operations, or business operations in enterprise tech/cloud/SaaS.
• Experience with cost analysis or budgeting for technology products.
• Familiarity with cloud/enterprise compliance and regional certification processes (APAC).
• Experience in pricing operations, quotations, and discount analysis.
• Proficient in English and Chinese for regional coordination.

Responsibilities

• Manage product cost and resource operations, monitoring utilization and unit economics.
• Execute pricing and quotation operations with accurate, timely quotations.
• Drive growth operations by analyzing adoption, retention, and revenue trends.
• Oversee compliance operations for regional markets, including data residency and security standards.
• Coordinate cross-functional workflows across regional teams, HQ product, and R&D for scalable execution.

Skills

Cost analysis

Resource planning

Pricing operations

Compliance

Data analysis

Cross-functional coordination

English & Chinese

Education

Bachelor's degree or above

Job description

Business Unit

Business Unit Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses.

What the Role Entails

The Product Operations Manager, WorkBuddy Enterprise will drive operational excellence and commercial effectiveness for WorkBuddy Enterprise’s agent product portfolio across APAC and international markets. This role covers product pricing operations, growth enablement, cost optimisation, resource coordination and compliance operations, ensuring products are delivered efficiently, operated at scale, and positioned for sustained business growth in international markets.

• Manage product cost and resource operations, monitoring resource utilisation, analysing unit economics, and coordinating with engineering and finance teams to optimise delivery costs and improve operational efficiency across WorkBuddy Enterprise products.
• Execute pricing and quotation operations, maintaining and optimising pricing frameworks, supporting sales teams with accurate and timely quotations, and analysing pricing and discount performance to inform commercial decisions.
• Drive business growth operations through data-driven analysis of customer adoption, retention, consumption patterns, and revenue trends, identifying growth levers and implementing operational initiatives to scale product usage and improve customer lifetime value.
• Oversee compliance operations for regional markets, including regulatory filing coordination, compliance audit support, data residency tracking, and ensuring product changes meet global market regulatory and security standards.
• Coordinate cross-functional operational workflows across regional commercial teams, headquarters product teams, and R&D, establishing scalable processes for issue resolution, product launch readiness, and ongoing operational support that enable efficient regional scaling.

Who We Look For

• Bachelor’s degree or above in Business, Operations, Computer Science, or a related discipline, or equivalent practical experience, together with at least four years of product operations, commercial operations, or business operations experience in enterprise technology, cloud services, or SaaS.
• Demonstrated experience in cost analysis, resource planning, or operational budgeting for technology products, with the ability to translate operational data into actionable efficiency and margin improvements.
• Familiarity with compliance operations for cloud services or enterprise software, including data protection regulations, cybersecurity requirements, and regional certification processes relevant to APAC markets.
• Experience supporting pricing operations, quotation management, or commercial modelling for technology products, with strong analytical skills to assess pricing performance, discount patterns, and revenue impact.
• Professional proficiency in English and Chinese, both written and verbal, is required to coordinate regional commercial and compliance operations in English across international markets, and to collaborate effectively with Chinese-speaking product, finance, and R&D stakeholders at China headquarters.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.

Who we are

Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life for people around the world.