Product Operations Lead

NOVYRO PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

NOVYRO PTE. LTD. in Singapore is seeking a commercially minded and analytical Product Operations Lead to oversee and improve the operations of our travel eSIM products and digital platforms.

You will collaborate with technology, marketing, customer service, finance and external providers to ensure smooth delivery, enhance the customer experience and support business growth through hands-on product operations, business analysis, process improvement and cross-functional project management.

Qualifications

• Three years of experience in product operations or related fields.
• Diploma or degree in business/IS/engineering/analytics.
• Strong analytical skills to translate data into improvements.
• Strong project management and ability to handle multiple priorities.
• Experience documenting requirements and coordinating launches.
• Commercial awareness of pricing, margins and service costs.
• Clear written and verbal communication with diverse stakeholders.
• Hands-on approach with ownership of outcomes.

Responsibilities

• Oversee and improve operations of travel eSIM products and digital platforms.
• Collaborate with technology, marketing, customer service, finance and external providers.
• Ensure smooth product delivery and improve customer experience.
• Support business growth through data-driven improvements.
• Combine product operations, business analysis, process improvement and cross-functional project management.

Skills

Product operations

Analytical skills

Project management

Cross-functional collaboration

Communication skills

Ownership of outcomes

Education

Degree in Business/IS/Engineering

Tools

Excel

Google Sheets

SQL

GA4

BI platforms

Job description

We are seeking a commercially minded and analytical Product Operations Lead to oversee and improve the operations of our travel eSIM products and digital platforms.

You will work closely with technology, marketing, customer service, finance and external service providers to ensure smooth product delivery, improve the customer experience and support business growth. This is a hands‑on role combining product operations, business analysis, process improvement and cross‑functional project management.

Requirements

• At least three years of experience in product operations, product management, business operations or a related function, including experience leading projects or cross‑functional initiatives.

• A diploma or degree in Business, Information Systems, Engineering, Analytics or a related discipline, or equivalent relevant practical experience.

• Strong analytical skills, with the ability to interpret operational and commercial data and translate findings into practical improvements.

• Strong project management skills and the ability to manage multiple priorities independently.

• Experience developing operational processes, documenting requirements and coordinating product launches or system changes.

• Commercial awareness and an understanding of pricing, margins, customer acquisition, retention and service delivery costs.

• Clear written and verbal communication skills, with the ability to work effectively with technical and non-technical stakeholders.

• A hands‑on approach, sound judgement and strong ownership of outcomes.

Preferred Experience

• Experience in travel eSIM, telecommunications, travel technology or cross‑border digital services.

• Familiarity with eSIM provisioning, activation processes, connectivity troubleshooting and supplier integrations.

• Experience with analytics and reporting tools such as Excel, Google Sheets, SQL, GA4 or business intelligence platforms.

• Experience spanning both the manufacturing and technology sectors would be an advantage, particularly in product operations, process improvement, systems integration or digital transformation.

• Exposure to payment operations, customer support systems, workflow automation or international product launches.