Product Manager, Contact Centre & Government Digital

GovTech Singapore; Singapore; On-site; SGD 75,000 - 95,000; Full time

Job summary

GovTech Singapore is recruiting a Product Manager to manage the Contact Centre stack of products supporting operations within ServiceSG. The ideal candidate will have 4-10 years of product management experience, working closely with stakeholders to enhance efficiency using digital tools and data.

The role emphasizes a citizen-centric approach, where improvements in service delivery are driven through collaboration and a deep understanding of operational requirements. Strong influencing and communication skills are essential for success.

Qualifications

• 4-10 years of experience in a Product Management role.
• Experience leading discovery in complex organizations.
• Strong ability to communicate with both users and senior leadership.
• Strong product sense and belief in simplification.

Responsibilities

• Manage the Contact Centre stack of products.
• Improve efficiency using digital, data, and AI.
• Own solutions from design to implementation.
• Collaborate with business owners and technical teams.
• Define and track impact metrics.

Skills

Product management fundamentals

Influencing and communication

Problem framing

Iterative development

Job description

GovTech Singapore is recruiting a Product Manager to manage the Contact Centre stack of products supporting operations within ServiceSG. The ideal candidate will have 4-10 years of product management experience, working closely with stakeholders to enhance efficiency using digital tools and data.

The role emphasizes a citizen-centric approach, where improvements in service delivery are driven through collaboration and a deep understanding of operational requirements. Strong influencing and communication skills are essential for success.